Refund policy

Conditions of use and sale

In order to purchase it is necessary to accept, without reservation, these General Conditions of contract and sale. Ignoring or being unaware of the General Conditions does not exempt any Client from compliance.

Prior registration as a Website User is not necessary to contract the goods and services offered by “Blenom”. However, “Blenom” offers the possibility for Clients to register completely free of charge.

The Personal Data that you provide during the purchase process will be processed by “Blenom” in order to respond to your request and manage and organize the contracted services and to be able to offer a personalized service based on your personal interests.

In relation to the processing of personal data carried out in the contracting and management of the orders placed and which implies knowledge on the part of the Client, the information can be found in the “Privacy Policy” section of this same website.

“Blenom” reserves the right to make any modifications it deems appropriate, and without prior notice, to these General Conditions. These modifications may be made through its website, and will be mandatory for Clients as long as they are published.

User and password codes

Registration implies, on the part of the Client, full and unreserved acceptance of the stated conditions. It also assumes that the Client is responsible for managing their access account and password with which they are granted access to the “Blenom” website www.blenom.com. These Conditions apply in addition to the conditions of use of the website.

The Client is responsible for maintaining the confidentiality of their User code and password of their account to access the content of the Website www.blenom.com, and is also solely responsible for all activities that occur with their User or Account. The Client agrees to immediately notify any unauthorized use of their account or any other breach of security. “Blenom” will not be responsible for any loss or damage resulting from the loss of the account or its use without authorization from the account holder.

Any person who acts using the access codes of a “Blenom” Client, whether a collaborator, manager, etc., will be considered a representative of the Client and with sufficient powers to act as such and bind him/her.

Conditions individuals

“Blenom” reserves the right to cancel both the operations and the Client's account at any time.

The Client undertakes to use the information received confidentially and for strictly its own purposes and to refrain from distributing or reproducing, in whole or in part, and, in any way, said information.

“Blenom” reserves the right to modify its price list and offers without prior notice, and orders will be accepted subject to a possible modification in the price if typographical or any other errors are detected.

The products offered by “Blenom” are made by hand with ecological wood from sustainable forests. This implies that in no case will the products be exactly the same as the photographs shown, which serve as a visual reference, due to the use of natural materials that may vary the tone, color, wood grain, etc. No claims arising from these causes will be attended to.

The price, unless expressly mentioned, does not include transportation, handling, taxes and other fees or supplementary expenses. These expenses will be borne by the Client.

However, the above, in the invoice that “Blenom” issues, the rate in force at the time of supply will be taken as the basis, regardless of the price indicated previously.

“Blenom” may make specific offers and/or promotions. Such commercial campaigns will be governed by their own conditions according to the conditions established in the same campaign. Failing this, the provisions contained herein will apply.

Conditions of Transport and Delivery

Delivery, deadlines and transport

The contracting of any service or product implies consent for your personal data to be provided to the transport company with which you deal at any time "Blenom".

Delivery is not made by appointment (however, transport is reserved on right to call you to make an appointment for delivery.) so we recommend that you choose the delivery point based on your availability.

DELIVERY IS MADE AT STREET FOOT.

Only for products over 50kg. You can hire an additional special delivery service to the room of your choice. This service has an additional cost and must be confirmed on the same day of purchase to ensure proper management.

The risk of loss and/or damage or DELAY in the transfer of the contracted merchandise transfers the Responsibility to the Carrier company.

All expenses derived from the international shipping of the product, such as customs fees, will be assumed entirely by the Client.

It is a condition It is essential that at the time of receipt of the merchandise, any incident that may arise regarding the condition of the merchandise, the packaging, number of packages or any other information that could be indicative of anomalies in the shipment is indicated on the delivery note that is signed to the carrier. It is essential that this incident be communicated by fax or email to “Blenom” within a maximum period of 24 hours from receipt of the material, in order to be able to act if necessary.

The expected delivery times are between 15 and 20 working days and are merely informative, not being binding on “Blenom”; Unless expressly agreed in writing with “Blenom”. All products are made to order and by hand. The Customer will not have the right to request the cancellation of an order or any compensation, including the return of shipping costs, in the event that there is a delay in the delivery of the product, due to circumstances beyond the control of “Blenom”. The Client may not refuse to pay the price of the products already delivered when "Blenom" partially supplies an order.

Offers and promotions

- The offers, as well as the discount vouchers/coupons will not be cumulative unless expressly promoted.

- Whenever an offer exceeds a discount code, the highest will prevail. discount.

- Newsletter registration will entail a 10% discount applicable to purchases over 100 euros and in no case may it be accumulated with current offers.

Billing

By virtue of the provisions of article 17 of the Regulation that regulates billing obligations, approved by Royal Decree 1,619/2012, of November 30, “Blenom”, with NIF: B66846379, and address at Carrer de Sogorb, 136, 08560 Manlleu, Barcelona, authorizes you to send invoices and other documents through the use of electronic means.

As stated in the aforementioned Royal Decree, documents sent electronically have the same legal validity as printed documents, as long as they are kept in the format in which they were generated electronically.

The Client expresses its agreement to the use of the PDF format that will be used by “Blenom”, stating that it has the necessary computer resources for this purpose. In the same way, the Email provided at the time of making the purchase is established as a means of receiving invoices as mandatory information.

By accepting the conditions, the parties exclude the sending of these in paper format, unless expressly requested by the Client, which must be directed to “Blenom” through any means of contact.

Product changes

Changes of the product/Withdrawal

CUSTOMIZED products are NOT subject to return policies as long as they have not received knocks or measurement errors during their manufacturing. The same conditions of sale apply to PERSONALIZED products as the rest of the products except for the right of withdrawal given that it is a product manufactured to the customer's liking and therefore irreplaceable.

The right to withdrawal is total having 14 calendar days from the day you receive the merchandise or in case the shipment is multiple, from the moment you receive the last one, this right will not apply to PERSONALIZED OR ADAPTED products IN MEASURE.

Returns of products that have already been used and/or that have been damaged or tampered with will not be accepted.

Blenom will refund the entire amount paid and will not be the owner of the product until it arrives at our facilities. The withdrawal process will be as follows:

1) The return request will be communicated via email to info@blenom.com and the products will be sent. to the address that we provide unless we offer you to collect the merchandise.

2) Blenom will refund the amount as long as the addresses are the same as those to which the merchandise was sent, otherwise additional costs will be added for said variations.

3) Once we receive the products in our facilities we will proceed to review the product(s), if the product is in perfect condition with all the accessories provided we will proceed to the return. If the product is damaged or deteriorated because it has been handled or hit and thus reduces its original value, we will not be able to proceed with the withdrawal and subsequent return.

4) We will use the same payment methods in which the purchase was made, it is worth remembering that the return must be complete including product, accessories, screws... and if it is part of a promotion that includes a gift, it must also be included in the return.

5) Blenom will have 14 calendar days to proceed with the payment of the amount in case the aforementioned points are met.

Guarantee

According to article 120, of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for Defense of Consumers and Users and other complementary laws, the term for lack of conformity is two years.

The guarantee applies as long as the Product delivered to the Customer is used under normal conditions, such as those that may be described in the catalogues, instructions or manuals available to the user.

In the event of a defective product, the seller must proceed, as appropriate, to repair, replace, reduce the price, actions that will be free for the consumer. The seller is responsible for any lack of conformity that appears within a period of two years from delivery. The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it.

If before the 14 calendar days of the withdrawal period, from the delivery of the product, the Client detects any defect, they may contact “Blenom” by email at info@blenom.com, to process the simple change of the product.

If after the 14 calendar days of the withdrawal period from the delivery of the product, the Client detects a defect, they may contact “Blenom” by email to info@blenom.com to proceed according to these General Conditions.

Right of withdrawal

To exercise the right of withdrawal, you must notify us “Qhands Design, S.L.”, Carrer de Sogorb, 136, 08560 Manlleu, Barcelona - email: info@blenom.com and contact telephone number: 623 10 43 59 - your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post, fax or email). To comply with the withdrawal period, it is enough for the communication regarding your exercise of this right to be sent before the corresponding period expires.

Detailed explanation of the process in the previous point.

Consequences of withdrawal

In case of withdrawal on your part, we will return all payments received from you, including delivery costs (with the exception of additional charges resulting from your choice of a delivery method other than the least expensive ordinary delivery method that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract.

We will proceed to make said refund using the same payment method used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund. We may withhold reimbursement until we have received the goods, or until you have provided proof of return of the goods, whichever condition comes first. You must return or deliver the goods directly to us or to “Qhands Design, S.L.”, Carrer de Sogorb, 136, 08560 Manlleu, Barcelona without any undue delay and, in any case, no later than within 14 calendar days from the date on which you notify us of your decision to withdraw from the contract.

The deadline will be considered met if you return the goods before the after said period. You must assume the direct cost of returning the goods. You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.

Legal exceptions to the right of withdrawal

- The right of withdrawal will not be applicable to contracts that refer to:

- The supply of goods made in accordance with the specifications of the consumer and user or clearly personalized.

Model text of the withdrawal form

Model withdrawal form (you only need to complete and send this form if you wish to withdraw from the contract)

“To the attention of “Qhands Design, S.L.”, Carrer de Sogorb, 136, 08560 Manlleu, Barcelona - email: info@blenom.com and contact telephone number: 623 10 43 59

I/we hereby inform you (*) that I/we withdraw from our (*) contract for the sale of the following good/provision of the following service (*)

Ordered on/received on (*)

Name of the consumer and user or of consumers and users

Address of the consumer and user or of the consumers and users

Signature of the consumer and user or of the consumers and users (only if this form is submitted on paper)”

Date

(*) Delete what is not applicable.

Prices

The prices shown include the legally applicable Value Added Tax (VAT) and are indicated in euros. Unless indicated expressly otherwise, the indicated prices do not include shipping costs.

Security

“Blenom” in accordance with the provisions of the “Law on Information Society Services and Electronic Commerce” (LSSIce), has the duty to retain all traffic data related to electronic communications, for a maximum period of twelve months, essential to identify the origin at the time the service provision began. case, the obligation to retain data will affect the secrecy of communications.

“Blenom” receives the IP addresses of all Users because they are sent by browsers each time they request access to our pages. These IP addresses are stored for security in our Log files, remaining available to the competent authorities as established by Law to, where appropriate, identify the author or authors of certain illegal acts. The information stored in these Logs is the IP address. and the date and time of each request made to our Server with the purpose of, in addition to the previously described, analyzing trends, managing the system and collecting information for statistical purposes.

“Blenom” has contracted a secure Internet commerce service that checks the validity of the card. The exchange of this data between the client and the online store is encrypted through a gateway with its Financial Entity under the SSL (Secure Sockets Layer) protocol. to your credit card does not reside nor is it transmitted to our servers, being a procedure carried out entirely on the Website of your Financial Institution, thus remaining safe from possible intruders.

Responsibilities

“Blenom” is not obliged to compensate the Client or third parties for the consequences of the use of the service, whether direct or indirect damages, accidents suffered by people, damage to property, loss of lost benefit or profit, unless there is fraud or serious negligence.

Actions for damages against “Blenom” may only be exercised by the Client, who may not transfer them to third parties.

If the Client proves the existence of a breach or defective performance of the service attributable to “Blenom”, it is expressly agreed that its liability will be limited to the return of the amount paid by the Client due to the breach, establishing the parties the optional possibility that “Blenom” can provide said service on a different date. In the event of impossibility, the sales contract will be deemed terminated.

Legislation and Jurisdiction

The law applicable to these general conditions of sale, as well as to any dispute relating to this contract, will be Spanish law. Any dispute arising from this contract will be submitted exclusively to the Courts and Tribunals. Spanish.

In the event that the purchasing party is domiciled outside of Spain, or in the case of a sale carried out by a company, both parties submit, expressly waiving any other jurisdiction, to the Courts and Tribunals of the City of Barcelona.

These conditions include the content of the Law on Information Society Services and Electronic Commerce, the Law on the Regulation of Retail Trade and the Consolidated Text of the General Law for the Defense of Consumers and Users, among other related provisions.

Online Dispute Resolution

The European Commission provides an online dispute resolution platform, in accordance with Art. 14.1 of Regulation (EU) 524/2013, which is available at the following link: https://ec.europa.eu/consumers/odr/.

“Blenom”

Privacy policy

This privacy policy has been prepared in accordance with the provisions of the General Regulation on the Protection of Data, EU 2016/679 (hereinafter, RGPD) and in the Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights (hereinafter, LOPDGDD).

In this privacy policy we are going to explain to you 1) what personal data we process and store when you browse through our website, buy any of our products or sign up for any of our services, and 2) what is the reason why we collect said data.

Responsible:

By virtue of the provisions of article 4.7 of the RGPD, the person responsible for the processing of personal data on this website is "Qhands Design, S.L." (hereinafter, THE COMPANY).

The identification and contact information of the person responsible for processing personal data on this website is detailed below:

At the attention of “Qhands Design, S.L.”, Carrer de Sogorb, 136, 08560 Manlleu, Barcelona - email: info@blenom.com and contact telephone number: 623 10 43 59

If you have any questions about the processing of your personal data or want to exercise your rights, you can contact the person responsible by post or email at the addresses indicated above.

Processing of personal data on this website

SSL encryption

For security reasons and to prevent the leak or theft of personal or confidential data, our website uses SSL encryption technology. This technology allows you to encrypt data traffic between your browser and our website, thus preventing third parties from seeing or intercepting the personal or confidential data that you send us when you browse or purchase through our website.

Those websites whose URLs begin with “https://”, as occurs on our website, offer a secure connection as they are protected by an SSL or TLS certificate.

Server log files

When you access our website we automatically collect and process a series of data that your browser provides us and which are called “server log files”. This data includes:

• Version and type of browser with which you accessed our website.

• The operating system used by your device.

• Referred links.

• Duration of the visit.

• IP address.

• Time and date of access to the website.

The data detailed above is technically necessary for you to navigate through our website. website in an optimal way, avoiding errors or failures in the reproduction of content or functionality of our website. These data will not be combined with other data sources.

In accordance with the provisions of Art. 6.1.f) of the RGPD, the website operator has a legitimate interest in processing said data, specifically, so that the reproduction of its website is free of technical errors and to optimize the navigability of users through the website.

We will store said data for 15 days. Once this period has elapsed they will be automatically deleted.

Cookies:

This website uses cookies. Cookies are small text files that are stored in your browser for the following purposes:

• Enable the reproduction of website content and functionalities.

• Improve the users' browsing experience.

• Analyze the use of our website to improve our services and products.

• Personalize content and advertising.

• Improve the security of our website

If you wish to consult more information about the use of Cookies on our website, consult our Cookies policy

Contact forms, calls and emails:

If you decide to fill out any of the contact forms available on our website or, if you contact us by phone call or email, it may be that you provide us with a series of personal data that we will collect and store in order to respond to your query, claim or request. These personal data would be the following:

• Name and surname.

• Contact telephone number.

• Email.

• Postal address.

• Any other personal data that you decide to provide us through the contact form.

We will store said data until you request its destruction, revoke your consent for the processing of said data or the reason for which it was collected expires.

The processing of said data personal data is based exclusively on your consent (Art. 6.1.a of the RGPD). You have the right to revoke your consent at any time, to do so you just have to let us know via email to the address info@blenom.com, or via postal mail to the address “Qhands Design, S.L.”, Carrer de Sogorb, 136, 08560 Manlleu, Barcelona (in any case, you will need to prove your identity by providing a photocopy of your DNI, NIE or Passport).

We will keep the personal data that you have voluntarily provided to us through the use of your account (contact data, order history and information related to the means of payment used) until you ask us to destroy it, revoke your consent, decide to close your account permanently or the reason for which said data was collected expires.

The basis of legitimacy for the processing and storage of said personal data is, on the one hand, that established in Art. 6. 1. b) RCGPD, for those cases in which the treatment is necessary for the execution of a contract and, on the other hand, for the rest of the cases, that established in Art. 6. 1. a) of the RGPD, this being the consent of the interested party. You have the right to revoke your consent at any time, to do so you just have to let us know via email to the address info@blenom.com, or via postal mail to the address “Qhands Design, S.L.”, Carrer de Sogorb, 136, 08560 Manlleu, Barcelona (in any case, you will need to prove your identity by providing a photocopy of your DNI, NIE or Passport).

If you want to close your account permanently, you can do so through your account configuration panel or request it from us at the following email address: info@blenom.com

Newsletter:

In order to sign up for our Newsletter and thus always be informed of our news and promotions, you will need to provide us with an email address.

We will store your email address until you request its destruction, revoke your consent or unsubscribe from our Newsletter.

All our promotional emails have a link in the footer of the email that allows you to unsubscribe from our Newsletter.

Google Services/Tools

Our website uses the following services offered by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (hereinafter Google):

• Google Analytics with remarketing: Service/tool that allows us to analyze your activity within our website (the duration of your visit and where you have browsed). To do this, Google uses cookies that collect and store the following information:

◦ Your IP address.

◦ The operating system, browser and type of device you used to enter our website.

◦ The language with which you browse.

◦ The date and time of your visit to our website.

◦ Your activity on our website.

These cookies usually expire after 30 days and are not intended to identify you personally, but allow Google to evaluate the use of website visitors, compile reports on website activity for operators and to provide other services related to website activity and internet usage to the website provider.

Google's remarketing function allows us to create remarketing audiences and share them with our Google Adwords account. A remarketing audience is a list with cookies or advertising IDs that represents a group of users with whom you want to reconnect due to their likelihood of completing a conversion.

With Google AdWords Remarketing, Google sets a cookie in the terminal browser, which automatically enables interest-based advertising using a pseudonymous cookie ID and based on the pages visited by the page visitor. If the user has consented to share their web history with Google, then Google can use the history of the visit to our website together with Google Analytics data and Google AdWords data to create a target audience for cross-device remarketing.

• Google Adwords with conversion tracking: Service/tool that allows us to create and publish ads on Google and other websites, as well as measure the sales per click ratio that our ads receive. When we create an ad through this tool we can segment the audience according to:

◦ Specific geographic area

◦ Demographic data (age, sex, etc.)

◦ Interests (activities, hobbies, etc.)

◦ Online shopping preferences

When you click on one of our ads, Google temporarily stores a cookie on your computer. These cookies usually expire after 30 days and are not intended to identify you personally, but they allow Google to evaluate whether you end up purchasing any of our products or services after having previously clicked on one of our ads.

Google reserves the right to store and process personal data of users in any country in which Google or any of its Subprocessors maintain facilities. Therefore, we must warn you that an international transfer of personal data may occur.

The data that Google provides us through these tools or services are merely statistical and do not allow us to draw any conclusions about the identity of the users, so the information we obtain as operators of this website is completely anonymous.

The use of the Google services or tools described above is carried out exclusively on the basis of article 6.1.a) of the GDPR. This is the express consent of our visitors.

If you want more information about the purpose and scope of data collection and processing by Google, you can consult:

• “How Google uses information from websites or applications that use our services”, in the following link: https://policies.google.com/technologies/partner-sites?hl=en

• Google's privacy policy, available at: https://policies.google.com/privacy?hl=en

Google has developed an opt-out plugin for Google JavaScript that prevents the collection and use of your data. If you want to prevent Google from using your data, you must download and install the plugin available at the following link: https://tools.google.com/dlpage/gaoptout

You can also prevent Google from collecting your data by configuring your browser, from the settings option, so that it does not store third-party cookies or to block conversion tracking cookies.

If you have a Google account, from your account control panel you can consult and modify certain categories of data associated with your Google account (personalization of ads, choosing activities that you want to be stored in a cookie or similar technology when you use a Google service. Google if you have logged into your account, control who you share your account information with, etc.)

Facebook Pixel

Our website uses so-called Facebook visitor action pixels to measure the conversion rate of those visitors who access our website through an advertisement published on the social network Facebook. In this way, we can evaluate the effectiveness of the ads that we publish on Facebook in order to identify market preferences and/or optimize our advertising campaigns on said social network.

The provider of said service is Facebook, however said data may be sent to Facebook servers located in the United States.

The provider only provides us with statistics on the number of “clicks” that our ads receive (differentiating by country, age and gender) and the conversion ratio to sale of these. The data provided to us by Facebook does not allow us to draw any conclusions about the identity of the users, so the information we obtain through said service is completely anonymous.

However, the service provider, as detailed in the privacy policy of the social network Facebook (https://es-es.facebook.com/privacy/explanation), will store and process the information of the user who has "clicked" on one of our ads and if said user is registered in any Facebook service, Facebook You will be able to associate the visit with your account. Even if the user is not registered with Facebook or has not logged in, it is possible that Facebook can obtain and store their IP address, the operating system used, the browser and type of device used, the language used, the date and time of the visit and the user's activity on the site during a session. THE COMPANY, as operator of this website, does not have any type of control over the use that Facebook gives to said personal data.

The use of Facebook Pixel is carried out exclusively on the basis of article 6.1.a) of the RGPD. This is the express consent of our visitors.

For more information on how to protect your privacy, you can consult the following link:

https://es-es.facebook.com/privacy/explanation

*To modify your privacy preferences you must be connected to Facebook.

Transmission of data to third parties:

In some cases, only when necessary, user data will be provided to third parties. However, data will never be sold to third parties. External service providers (for example, payment providers or delivery companies) with whom we work may use the data to provide the corresponding services, however, they will not use said information for their own purposes or for transfer to third parties.

THE COMPANY seeks to guarantee the security of personal data when it is sent outside the company and ensures that third-party service providers respect confidentiality and have appropriate measures to protect personal data. These third parties have an obligation to ensure that the information is treated in accordance with data privacy regulations.

In some cases, the law may require that personal data be disclosed to public bodies or other parties, only what is strictly necessary to comply with such legal obligations will be disclosed.

The personal data obtained may also be shared with other companies in the group.

Rights of the interested party:

What rights do you have and how can you exercise them?

You can direct your communications and exercise your rights by submitting a request to the following email: info@blenom.com

Under the provisions of the RGPD you can request:

• Right of access: you can request information about the personal data that we have about you.

• Right of rectification: you can communicate any change in your personal data.

• Right to deletion and to be forgotten: you can request the deletion prior to blocking the personal data.

• Right to limit processing: means the restriction of data processing personal data.

• Right to object: you can withdraw your consent to the processing of data, opposing further processing.

• Right to portability: in some cases, you can request a copy of personal data in a structured, commonly used and machine-readable format for transmission to another controller.

• Right not to be subject to individualized decisions: you can request that decisions not be made. that are based solely on automated processing, including profiling, that produces legal effects or significantly affects the interested party

In some cases, it may be that to comply with legal obligations we cannot delete all of your personal data.

Likewise, if you have any complaint about the processing of the data, you can file a claim with the data protection authority. For more information you can consult the following link: https://www.aepd.es/es/la-agencia/en-que-podemos-ayudarte

User responsibility

Who is responsible for the accuracy and veracity of the data provided?

The user is solely responsible for the veracity and correctness of the data included, exonerating LA COMPANY of any responsibility in this regard. Users guarantee and are responsible, in any case, for the accuracy, validity and authenticity of the personal data provided, and undertake to keep it duly updated. The user agrees to provide complete and correct information in the registration or subscription form. THE COMPANY reserves the right to terminate the contracted services that have been concluded with the users, in the event that the data provided is false, incomplete, inaccurate or not updated.

THE COMPANY is not responsible for the veracity of information that is not its own preparation and for which another source is indicated, so it does not assume any responsibility for hypothetical damages that may arise from the use of said information. information.

THE COMPANY reserves the right to update, modify or eliminate the information contained in its web pages, and may even limit or not allow access to said information. THE COMPANY is exonerated from liability for any damage or loss that the user may suffer as a result of errors, defects or omissions in the information provided by THE COMPANY whenever it comes from sources other than the COMPANY.

Likewise, the user certifies that he or she is over 14 years of age and that he or she has the necessary legal capacity to provide consent regarding the processing of his or her personal data.

Minors

How do we process the personal data of minors?

In principle our services are not specifically aimed at minors. However, in the event that any of them are directed to minors under fourteen years of age, in accordance with article 8 of the RGPD and article 7 of LO3/2018, of December 5 (LOPDGDD), THE COMPANY the valid, free, unequivocal, specific and informed consent of their legal guardians to process the personal data of minors. In this case, the DNI or other form of identification of the person providing consent will be required.

In the case of people over fourteen years of age, the data may be processed with the user's consent, except in those cases in which the Law requires the assistance of the holders of parental authority or guardianship.

Security measures

What security measures do we apply to protect your personal data?

THE COMPANY has adopted the security levels of protection of Personal Data legally required, and seeks to install those other means and additional technical measures at its disposal to prevent the loss, misuse, alteration, unauthorized access and theft of Personal Data provided to THE COMPANY.

THE COMPANY is not responsible for hypothetical damages or losses that may arise from interferences, omissions, interruptions, viruses computer problems, telephone breakdowns or disconnections in the operational functioning of this electronic system, caused by causes beyond the control of THE COMPANY; of delays or blockages in the use of this electronic system caused by deficiencies or overloads of telephone lines or overloads in the Data Processing Center, in the Internet system or in other electronic systems, as well as damages that may be caused by third parties through illegitimate interference beyond the control of THE COMPANY. However, the user must be aware that Internet security measures are not impregnable

Links to other web pages

On the website https://blenom.com/ there may be links to other web pages. By clicking on one of these links and accessing an external website, the visit will be subject to the privacy policy of said website, and THE COMPANY is disassociated from any type of responsibility regarding its privacy policy.

Conditions of use and sale

In relation to the processing of personal data carried out in the contracting and management of orders. made and which implies knowledge on the part of the Client, the information can be found in the “Privacy Policy” section of this same website.

User codes and password

Conditions individuals

“Blenom” reserves the right to cancel both the operations and the Client's account at any time.

“Blenom” reserves the right to modify its price list and offers without prior notice, and orders They will be accepted with reservation of a possible modification in the price if typographical or any other type of errors are detected.

The price, unless expressly mentioned, does not include transportation, handling, taxes and other fees or supplementary expenses. These expenses will be borne by the Client.

However, the above, in the invoice that “Blenom” issues, the rate in force at the time of supply will be taken as the basis, regardless of the price indicated previously.

Conditions of Transport and Delivery

Delivery, deadlines and transport

The contracting of any service or product implies consent for your personal data to be provided to the transport company with which you deal at any time, “Blenom”.

Delivery is not made by appointment (however, the Transport reserves the right to call you to make an appointment for delivery.) Therefore, we recommend that you choose the delivery point based on your availability.

DELIVERY IS MADE AT STREET FOOT.

The risk of loss and/or damage or DELAY in the transfer of the contracted merchandise transfers the Responsibility to the Transport company.

All expenses derived from the international shipping of the product, such as customs expenses, will be assumed entirely by the Client.

It is an essential condition that at the time of receipt of the merchandise, any incident that may arise related to the condition of the merchandise, the packaging, number of packages or any other information that could be indicative of anomalies in the delivery is indicated on the delivery note that is signed to the carrier. shipping. It is essential that this incident be communicated by fax or email to “Blenom” within a maximum period of 24 hours from receipt of the material, in order to be able to act if necessary.

Offers and promotions

- Offers, as well as discount vouchers/coupons will not be cumulative unless expressly promoted.

- Whenever an offer exceeds a discount code, the highest discount will prevail.

- The registration of Newsletter will carry a 10% discount applicable to purchases over 100 euros and in no case may it be combined with current offers.

Billing

As stated in the aforementioned Royal Decree, documents sent electronically have the same legal validity as printed documents, as long as they are maintained in the format in which they were generated. electronically.

The Client expresses its agreement to the use of the PDF format that will be used by “Blenom”, stating that it has the necessary computer means for this purpose. In the same way, the Email provided at the time of making the purchase is established as a means of receiving invoices as mandatory information.

By accepting the conditions, the parties exclude the sending of these in paper format, unless expressly requested by the Client, which must be directed to “Blenom” through any means of contact.

Product changes

Changes of the product/Withdrawal

Returns of products that have already been used and/or that are damaged or tampered with will not be accepted.

Blenom will refund the entire amount paid and will not be the owner of the product until it arrives at our facilities. The withdrawal process will be as follows:

1) The return request will be communicated via email to info@blenom.com and the products will be sent to the address that we provide unless we offer to collect the merchandise.

2) Blenom will refund the amount. provided that the addresses are the same as those to which the merchandise was sent, otherwise additional costs will be added for said variations.

3) Once we receive the products in our facilities we will proceed to review the product(s), if the product is in perfect condition with all the accessories provided we will proceed with the return. If the product is damaged or deteriorated because it has been handled or hit and thus reduces its original value, we will not be able to proceed with the withdrawal and subsequent return.

5) Blenom will have 14 calendar days to proceed with the payment of the amount in case the previous points mentioned are met.

Guarantee

According to article 120, of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, the term for lack of conformity is two years.

In case of a defective product, the seller must proceed, as appropriate, to repair, replace, reduce the price, procedures that will be free of charge for the consumer. The seller is responsible for any lack of conformity that appears within a period of two years from delivery. The consumer and user must inform the seller of the lack of conformity within a period of two months from when they became aware of it.

If before the 14 calendar days of the withdrawal period, from the delivery of the product, the Client detects a defect, they may contact “Blenom” by email at info@blenom.com, to process the simple change of the product.

If after 14 calendar days of withdrawal period from the delivery of the product, the Client detects a defect, they may contact “Blenom” by email at info@blenom.com to proceed according to these General Conditions.

Right of withdrawal

To exercise the right of withdrawal, you must notify us “Qhands Design, S.L.”, Carrer de Sogorb, 136, 08560 Manlleu, Barcelona - email: info@blenom.com and contact telephone number: 623 10 43 59 - your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by postal mail, fax or email). To comply with the withdrawal period, it is enough for the communication regarding your exercise of this right to be sent before the corresponding period expires.

Detailed explanation of the process in the previous point.

Consequences of withdrawal

In case of withdrawal on your part, we will return all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive ordinary delivery method that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. contract.

We will proceed to make said refund using the same payment method used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund. We may withhold reimbursement until we have received the goods, or until you have provided proof of return of the goods, whichever condition comes first. You must return or deliver the goods directly to us or to “Qhands Design, S.L.”, Carrer de Sogorb, 136, 08560 Manlleu, Barcelona without any undue delay and, in any case, no later than 14 calendar days from the date on which you notify us of your decision to withdraw from the contract.

Legal exceptions to the right of withdrawal

The right of withdrawal will not be applicable to contracts that refer to:

- The supply of goods made in accordance with the specifications of the consumer and user or clearly personalized.

Model text of the withdrawal form

Model withdrawal form (you only need to complete and send this form if you wish to withdraw from the contract)

“To the attention of “Qhands Design, S.L.”, Carrer de Sogorb, 136, 08560 Manlleu, Barcelona - email: info@blenom.com and contact telephone number: 623 10 43 59

I/we hereby inform you (*) that I/we withdraw from our (*) contract for the sale of the following good/provision of the following service (*)

Ordered on/received on (*)

Name of the consumer and user(s) consumers and users

Address of the consumer and user or consumers and users

Signature of the consumer and user or consumers and users (only if this form is submitted on paper)”

Date

(*) Delete what is not applicable.

Prices

The prices shown include the legally applicable Value Added Tax (VAT) and are indicated in euros. Unless expressly stated otherwise, the indicated prices do not include shipping costs.

Security

“Blenom” in accordance with the provisions of the “Law on Information Society Services and Electronic Commerce” (LSSIce), has the duty to retain all traffic data related to electronic communications, for a maximum period of twelve months, essential to identify the origin at the time it was initiated. the provision of the service. In no case will the obligation to retain data affect the secrecy of communications.

“Blenom” receives the IP addresses of all Users because they are sent by browsers every time they request access to our pages. These IP addresses are stored for security in our Log files, remaining available to the competent authorities as established by Law to, where appropriate, identify the author or authors of certain illegal acts. The information stored in these Logs is the IP address and the date and time of each request made to our Server with the purpose of, in addition to the previously described, analyzing trends, administering the system and collecting information for statistical purposes.

“Blenom” has contracted a secure Internet commerce service that checks the validity of the card. The exchange of this data between the client and the online store is encrypted through a gateway with your Financial Institution under the SSL (Secure Sockets Layer) protocol. The information related to your credit card does not reside nor is transmitted to our servers, being a procedure carried out entirely on the Website of your Financial Institution, thus remaining safe from possible intruders.

Responsibilities

“Blenom” is not obliged to compensate the Client or third parties for the consequences of the use of the service, whether direct or indirect damages, accidents suffered by people, damages to property, loss of profit or loss of profits, unless there is fraud or gross negligence.

Actions for damages against “Blenom” may only be brought by the Client, who may not transfer them to third parties.

If the Client proves the existence of a non-compliance or defective performance of the service attributable to “Blenom”, it is expressly agreed that its liability will be limited to the return of the amount paid by the Client motivated by the non-compliance, with the parties establishing the optional possibility that “Blenom” can provide said service on a different date. In case of impossibility, the sales contract will be deemed terminated.

Legislation and Jurisdiction

The law applicable to these general conditions of sale, as well as to any controversy relating to this contract, will be Spanish law. Any controversy arising from this contract will be submitted exclusively to the Spanish Courts and Tribunals.

In the event that the purchasing party is domiciled outside of Spain, or if it is a sale carried out by a company, both parties submit, expressly waiving any other jurisdiction, to the Courts and Tribunals of the City of Barcelona.

These conditions include the content of the Company Services Law. of information and electronic commerce, Law on the regulation of retail trade and the Consolidated Text of the General Law for the Defense of Consumers and Users, among other related provisions.

Online dispute resolution

“Blenom”

Payment methods

Payment must be made at the time of placing the order and using one of the following methods:

Credit card: when credit card information is included the card on the web, these are automatically encrypted and the secure payment gateway links directly to the bank to make the payment safely.

PayPal: if this means of payment is used, the form and conditions that Pay Pal establishes for the use of its services will be followed. We recommend that you consult their conditions of use and privacy policy in advance.

Payment with SeQura

We have new payment methods so you can buy whatever you want however you want. Pay for your purchases after receiving them or if you prefer little by little. Enjoy your purchase by making your payment with SeQura. That's how easy, fast and safe it is to buy with SeQura:

1. Select SeQura as your payment method when completing your order.

2. Complete your information and we will instantly confirm your purchase.

3. Enjoy your purchase without worrying about payment!

If you have questions, resolve them here.

- Pay Later (up to 7 days after shipping)

Receive your order and check it calmly before paying. When your order leaves the store we will notify you and you will have 7 days to check and pay, without additional costs.

This is how easy, fast and secure it is to buy with Pay Later from SeQura:

1. Select Pay Later as the payment method at the end of your purchase.

2. Enter your information (ID and mobile). Without entering payment information and without added cost.

3. Enjoy your purchase! Check your order and pay for it up to 7 days after shipment.

SeQura will notify you by email of the date and method of payment.

If you have questions, resolve them here.

- Divide your payment into 3 completely free

Divide the payment of your order into 3 equal payments, without any added cost. One payment a month. Without further ado. Instantly and without paperwork.

For example, if you choose to pay for an order of €100 in 3 months, you would pay €33.33 at the time of purchase and another €33.33 the following two months. The monthly charge is automatic on your card.

Always on the same day of the month that you made the purchase. If that day is not the best for you, you can change it at no extra cost.

This is how easy and fast it is to divide your payment into 3 with SeQura:

Select Divide in 3 from SeQura as a payment method at checkout. Enter your information (ID and mobile phone) and pay the first payment (1/3 of the order).

Enjoy your purchase! The rest of the payments will be made automatically each month. If you have questions, resolve them here.

- Divide your payment into 3 from €2.95

Divide the payment of your order into 3 equal payments, without interest, only with a study cost of 2.95% of the order that you pay at the time of purchase (minimum cost €2.95). The rest of the payments have no associated cost. One payment a month. Without further ado. Instantly and without paperwork.

For example, if you choose to pay for an order of €100 in 3 months, you would pay €33.33 at the time of purchase (+opening cost €2.95) and another €33.33 the following two months. The monthly charge is automatic on your card. Always the same day of the month that you made the purchase. If that day is not the best for you, you can change it at no extra cost.

This is how easy and fast it is to divide your payment into 3 with SeQura:

1. Select Divide in 3 from SeQura as a payment method at checkout.

2. Enter your information (ID and mobile phone) and pay the first payment (1/3 of the order + opening cost).

3. Enjoy your purchase! The rest of the payments will be made automatically each month. If you have questions, resolve them here.

-Pay in installments over 3, 6 or 12 months

Divide the payment of your order over 3, 6 or 12 months for only a small fixed cost per month. Only with your ID, mobile phone and bank card. Instantly and without paperwork. You can complete the payment whenever you want at no additional cost.

For example, if you choose to pay an order of €180 in 3 months, you would pay €63 per month (only €3 per month per installment).

This is how easy and fast it is to split your payment with SeQura:

1. Select Pay in Fractions as the payment method at the end of your purchase.

2. Enter your information (ID and mobile), choose your payment plan and pay the first monthly payment.

3. Enjoy your purchase! The rest of the payments will be made automatically each month.

If you have questions, resolve them here.

- Pay in installments in 4, 6, 12 or 18 months

Divide the payment of your order in 4, 6, 12 or 18 months for only a small fixed cost per month. Only with your ID, mobile phone and bank card. Instantly and without paperwork. You can complete the payment whenever you want at no additional cost. You will only be able to spread the payment over 18 months for orders of €390.

For example, if you choose to pay an order of €180 in 4 months, you would pay €48 per month (only €3 per month per installment).

This is how easy and fast it is to split your payment with SeQura:

1. Select Pay in Fractions as the payment method at the end of your purchase.

2. Enter your information (ID and mobile), choose your payment plan and pay the first monthly payment.

3. Enjoy your purchase! The rest of the payments will be made automatically each month.

If you have questions, resolve them here.

Pay Deferred or Pay in XX

Make your purchase now and pay later. Only from €2.95! Instantly and without paperwork.

You can also split the payment whenever you want.

That's how easy and fast it is to pay later with SeQura:

1. Select Pay Deferred with SeQura at checkout as your payment method.

2. Enter your ID and mobile number, and pay the management fees.

3. Enjoy your purchase! SeQura will notify you a few days before making the charge.

If you have questions, resolve them here.

Cookie policy

In compliance with the duty of information included in section 2 of article 22 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, this policy The purpose of cookies is to inform you clearly and precisely about the cookies used on the website https://blenom.com/

What are cookies?

A cookie is a small file that websites send to the browser and are downloaded to your computer. Cookies allow the website to store and retrieve information about your visit, such as your preferred language and other options, in order to improve the services offered and contribute to a better browsing experience for the user.

Types of cookies

Depending on who manages the domain from which the cookies are sent and the data is processed, a distinction will be made between own cookies and third party cookies. third parties.

Cookies can also be classified according to the length of time they remain stored in the user's browser, distinguishing between session cookies or persistent cookies.

Finally, depending on the purpose for which the information collected is processed, cookies can be classified into the following categories:

• Technical cookies: they allow the user to navigate a website and use some of the services offered by it (such as, for example, those used to remember the elements that make up a shopping cart).

• Personalization cookies: they allow the user access the website with certain characteristics, such as the language.

•Security cookies: serve to prevent or hinder attacks against the website.

• Plug-in cookies for exchanging social content: so-called plug-ins, which allow content to be shared on social networks.

• Analysis cookies: allow the controller to monitor the user's behavior. user.

•Advertising cookies: allow you to manage the advertising spaces on the website.

• Behavioral advertising cookies: like the previous ones, they serve to manage the advertising spaces on the website based on the information collected about the user's behavior and habits, adapting the advertising to the user's profile.

• Geolocation cookies: used to find out the country where the user is located. user

Authorization for the use of cookies

In accordance with the cookie notice that appears on the website, you can expressly consent to the use of cookies that require consent; However, the use of technical or necessary cookies does not require consent. Without prejudice to all this, you can modify your browser settings to reject the use of cookies.

How to modify cookie settings

You can restrict, block or delete cookies from Blenom.com or any other website using your browser. In each browser the operation is different, you can find how to do it in the help menu of your browser where the procedure for its elimination is established. For more information:

• Google Chrome:

https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=es

• Mozilla Firefox:

https://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-sitios-web-rastrear-preferencias

• Safari:

https://support.apple.com/es- es/guide/safari/sfri11471/mac

• Internet Explorer:

https://support.microsoft.com/es-es/help/278835/how-to-delete-cookie-files-in-internet-explorer

It is possible that by disabling cookies the website may not function correctly or you may not be able to access certain functions of the website.

Modification of the conditions

Blenom.com expressly reserves the right to unilaterally modify, totally or partially, without prior notice, this Cookies Policy. The user acknowledges and accepts that it is their responsibility to review this Cookies Policy.

What types of cookies does Blenom, decoration and wooden furniture use?

Web performance and analysis

Services processed by us or by third parties allow us to quantify the number of users and thus carry out the measurement and statistical analysis of the use made by users of the service offered. To do this, your navigation on our website is analyzed in order to improve the offer of products or services that we offer.

Complete list of cookies of this type

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Marketing

We use this data to collect information about the user's navigation in order to provide products and advertisements that adapt to their interests and needs. We may share this information with third parties such as Facebook or Google, to improve your experience and to be able to show you advertisements of interest in other applications and third-party web pages.

Complete list of cookies of this type

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Necessary and essential

The data collected in these cookies and similar ones are necessary to be able to navigate the website and provide basic functions such as carrying out the purchase process, access to private and secure areas of the site, checking the correct functioning of the portal, etc. These cookies will always be activated.

Complete list of cookies of this type

How to disable Cookies in the main browsers?

Normally it is possible to stop accepting Cookies from the browser, or stop accepting Cookies from a particular Service. All modern browsers allow you to change Cookie settings. These settings are usually found in the 'options' or 'Preferences' menu of your browser.

• Internet Explorer: Tools -> Internet Options -> Privacy -> Settings.

• Firefox: Tools -> Options -> Privacy -> History -> Custom Settings.

• Chrome: Settings -> Show advanced options -> Privacy -> Settings content.

• Safari: Preferences -> Security.

What happens if Cookies are disabled?

Some functionalities of the Services will be disabled, such as, for example, the options to remain identified, keep purchases in the "shopping cart" in an e-commerce Service and receive information directed to your location.