Our pieces are made by hand. Each piece is unique, each piece is made from scratch. The production period varies according to the product.  The standard production time of our furniture is 10-15 business days. Some of our pieces can lead to a more thorough production time of 20-25 business days. If there is stock, a production time is not required and the product will be sent to the next business day since the order is made. At the time of making the purchase, you will see the approximate delivery time of each product, in which the production time and the shipping time are considered. This date will serve you as a reference to know if your order is working normally.

The delivery is not made by previous appointment (however, the transport reserves the right to call you to arrange an appointment for delivery.) So we recommend that you choose the delivery point based on your availability.

The delivery is made at street level.

Only for products from 50kg. You can hire an additional special delivery service in the room you choose. This service has an additional cost and has to be confirmed on the same day of the purchase to do good management.

The risk of loss and/or damage or delay in the transfer of the hired merchandise transmits responsibility to the transport company.

All expenses derived from international product shipping, such as customs expenses, will be assumed entirely by the customer.

It is an indispensable condition that the time of receiving the merchandise indicates, in the Albarán itself that the carrier is signed, any incidence that may have relative to the state of the merchandise, that of the packaging, number of packages or any other information that may be indicative of anomalies in the shipment. It is essential that you communicate by fax or email to “Blenom” said incidence within a maximum period of 24 hours from the reception of the material, in order to act in case of being necessary.

The deadlines for delivery are between 15 and 20 working days and are merely informative, not being binding for “Blenom”; Unless expressly agreed in writing with "Blenom". All products are manufactured on request and handmade. The client will not have the right to request the cancellation of an order or any compensation, including the return of the Portes, in the event that there is a delay in the delivery of the product, due to circumstances outside the will of “Blenom”. The customer cannot refuse to pay the price of the products already delivered when, the partial supply of an order is produced.

Personalized products are not subject to return policies provided they have not received blows or measurement errors in their manufacturing. The same conditions of sale are applied to personalized products as to the rest of products except the right of withdrawal since it is a product manufactured to the customer's taste and therefore irreplaceable.

The right to withdrawal is total having 14 calendar days from the day you receive the merchandise or in case the shipment is multiple, from the moment you receive the last one, this right will not apply to customized or adapted products to measure.

Returns of products already used and/or that present damage or manipulations will not be accepted.

Blenom will return the totality of the amount paid and will not be the owner of the product until it reaches our facilities, the process to withdraws will be the following:

1) The application for return will be communicated via email and send the products to the address that we provide unless we offer you to collect the merchandise.

2) Blenom will reimburse the amount provided that the addresses are the same as to which the merchandise was sent, otherwise supplementary costs will be added for said variations.

3) Once we receive the products in our facilities we will proceed to the review of the product (s), in the event that the product is in perfect condition with all the facilitated accessories we will proceed to the return. If the product has damage, or deterioration because they have been manipulated or beaten and in this way its original value decreases, we cannot proceed to withdrawal and subsequent return.

4) We will use the same payment methods in which the purchase was made, it should be remembered that the return must be complete including product, accessories, screws ... and in case of being part of a promotion that includes gift, it must also be included in the return.

Blenom will have 14 calendar days to proceed with the payment of the amount in case the previous points cited.