Privacy policy
PRIVACY POLICY
This privacy policy has been prepared in accordance with Regulation (EU) 2016/679, General Data Protection (hereinafter, RGPD), and with Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights (hereinafter, LOPDGDD) you have.
In this policy we explain:
1) What personal data we process when you browse our website, buy any of our products, contact us or subscribe to our newsletter.
2) For what purpose and on what legal basis we process them.
3) How long we keep them, with whom we share them and what rights you have.
RESPONSIBLE FOR THE TREATMENT
In accordance with article 4.7 of the RGPD, the person responsible for the processing of personal data collected on this website is:
Company name: Qhands Design, S.L. (hereinafter, THE COMPANY)
Address: Carrer de Sogorb, 136, 08560 Manlleu (Barcelona)
Email: info@blenom.com
Phone: +34 623 10 43 59
If you have any questions about the treatment of your data or want to exercise your rights, you can write to us at any of the previous addresses.
PROCESSING OF PERSONAL DATA ON THIS WEBSITE
SSL Encryption
For security reasons, our website uses SSL/TLS encryption. This technology encrypts data traffic between your browser and our website, so that third parties cannot see or intercept the data you send us when you browse or shop. You can recognize a secure connection because the page address begins with "https://".
Server log files (server log files)
When you access our website, your browser automatically provides us with a series of technical data:
• Browser type and version.
• Device operating system.
• Source page (reference URL).
• Duration of the visit.
• IP address.
• Date and time of access.
These data are technically necessary for the website to function correctly and without errors, and are not combined with other data sources.
Legal basis: legitimate interest of THE COMPANY guarantees the correct technical functioning and security of the website (art. 6.1.f RGPD).
Conservation: 15 days, after which they are automatically deleted.
Cookies
This website uses cookies, small text files that are stored in your browser for the following purposes:
• Allow the operation of the website and of its functionalities.
• Improve your browsing experience.
• Analyze the use of the website to improve our services and products.
• Personalize content and advertising.
• Improve the security of the website.
Cookies that are not technically necessary are only installed if you give your consent through the cookie banner, and You can withdraw it at any time. For more information, consult our Cookies Policy.
Purchases and customer account
When you place an order or create an account on our website, we process the following data:
• Name and surname.
• Shipping and billing address.
• Email and telephone.
• Order details and purchase history.
• NIF, if you request an invoice.
The details of your card or other means of payment are processed directly by the payment entities; THE COMPANY does not have access to them or store them.
Purposes: manage your order, manufacturing, shipping and delivery; handle returns, incidents and guarantees; issue invoices; and manage your customer account.
Legal basis:
• Execution of the sales contract (art. 6.1.b RGPD).
• Compliance with legal, accounting and tax obligations (art. 6.1.c RGPD).
Preservation: while the commercial relationship is maintained or your account is active and, afterwards, during the deadlines required by law (generally, six years for commercial and accounting purposes and the statute of limitations for tax obligations), duly blocked.
You can close your account at any time from its configuration panel or by writing to us at info@blenom.com.
Contact forms, calls and emails
If you write to us through the contact form, by email, by WhatsApp or by phone, we will process the data you provide us to respond to your query, claim or request:
• Name and surname.
• Telephone.
• Email.
• Postal address.
• Any other information that you decide to include in your message.
Legal basis: your consent (art. 6.1.a RGPD) or, if your query is related to an order or the contracting of a product, the application of pre-contractual measures or the execution of the contract (art. 6.1.b RGPD).
Retention: the time necessary to respond to your request and, later, during the prescription periods of possible legal responsibilities.
You can withdraw your consent at any time by writing to info@blenom.com or by postal mail to the address of the person responsible.
Newsletter
To subscribe to our newsletter and receive news and promotions, we need your email address.
Legal basis: your consent (art. 6.1.a GDPR).
Retention: until you unsubscribe or withdraw your consent.
All our promotional emails include a link at the bottom to unsubscribe easily and free.
ANALYTICS AND ADVERTISING SERVICES
The tools described below are only activated if you give your consent in the cookie banner (art. 6.1.a RGPD). You can withdraw it at any time from the cookie settings.
Google services
Our website uses services from Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (hereinafter, Google):
• Google Analytics: allows us to analyze how the website is used (pages visited, duration of the visit, type of device, language, approximate origin, date and time). With this information we prepare statistics to improve the website.
• Google Ads, with conversion tracking and remarketing: allows us to publish ads on Google and other websites, measure whether a click on an ad results in a purchase and show ads to people who have visited our website. To do this, Google uses cookies and pseudonymous advertising identifiers. If you have a Google account and have allowed ad personalization, Google may link this information to your account.
Google may process data outside the European Economic Area, including the United States. These transfers are covered by the EU-US Data Privacy Framework. USA, in which Google is certified, and in the standard contractual clauses approved by the European Commission.
More information:
• How Google uses information from the sites that use its services: https://policies.google.com/technologies/partner-sites?hl=en
• Google privacy policy: https://policies.google.com/privacy?hl=es
• Google Analytics opt-out add-on: https://tools.google.com/dlpage/gaoptout
• Ads settings for your Google account: https://myadcenter.google.com
Metal pixel (Facebook and Instagram)
Our The website uses the Meta pixel, a service of Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (hereinafter Meta). It allows us to measure the effectiveness of our ads on Facebook and Instagram, to know if a visit from an ad results in a purchase and to show ads to people who have visited our website.
Meta may collect your IP address, browser and device type, language, date and time of visit and your activity on the website and, if you have a Facebook or Instagram account, associate that information with your account. THE COMPANY and Meta are jointly responsible for the collection and transmission of this data; further processing by Meta is the sole responsibility of Meta.
Meta may transfer data to the United States. These transfers are covered by the EU-US Data Privacy Framework. USA, in which Meta is certified, and in the standard contractual clauses approved by the European Commission.
More information and configuration of your preferences: https://www.facebook.com/privacy/policy
DATA RECIPIENTS
We do not sell your personal data. We only communicate them to third parties when it is necessary to provide you with the service or when required by law:
• Suppliers who process data on behalf of THE COMPANY (data processors), with whom we have signed the contracts required by the RGPD:
◦ Shopify International Limited: e-commerce platform and store hosting.
◦ Klaviyo, Inc.: sending the newsletter and emails.
• Transport companies, to deliver your order.
• Payment entities, depending on the method you choose, to process the payment: card payment processing entity, PayPal, Bizum (through your bank) and Klarna. With payment by transfer, your bank.
• SeQura Worldwide, S.A., if you choose to pay in installments with seQura. To study and grant financing, seQura processes your data as an independent controller, according to its own privacy policy.
• Accounting and tax advice.
• Public administrations, courts and tribunals, when there is a legal obligation.
We do not share your data with other companies in the group.
Some of these suppliers may be located outside the European Economic Area. In this case, transfers are carried out with the guarantees provided for in the RGPD (adequacy decisions or standard contractual clauses of the European Commission).
YOUR RIGHTS
You can exercise the following rights at any time, by writing to info@blenom.com or by post to the address of the person responsible:
• Access: know what personal data of yours we process.
• Rectification: correct inaccurate or incomplete data.
• Deletion: ask us to delete your data when it is no longer necessary.
• Limitation of processing: ask us to restrict the use of your data in certain cases.
• Opposition: oppose us processing your data when the legal basis is our interest legitimate, and in any case to the sending of commercial communications.
• Portability: receive your data in a structured, commonly used and machine-readable format, or request that we transmit it to another controller.
• Not be subject to individual decisions based solely on automated processing, including profiling, that produce legal effects on you or significantly affect you.
• Withdraw your consent at any time, without affecting the legality of the processing. prior.
We will respond to your request within one month. We will only ask you for additional information to verify your identity if we have reasonable doubts about it.
Please note that, to comply with legal obligations, we may need to keep some data blocked for the legally required periods.
If you consider that we have not treated your data correctly, you can file a claim with the Spanish Data Protection Agency (www.aepd.es).
ACCURACY OF THE DATA
We ask that the data you provide us be true, complete and up-to-date, and that you notify us of any changes. By providing us with your data, you declare that you are over 14 years of age.
MINORS
Our services are not directed to minors. We do not knowingly process data of minors under 14 years of age without the consent of their parents or legal guardians, in accordance with article 8 of the RGPD and article 7 of the LOPDGDD. If we detect that we have received data from a child under 14 years of age without such consent, we will delete it.
SECURITY MEASURES
THE COMPANY applies appropriate technical and organizational measures to guarantee a level of security appropriate to the risk and prevent the loss, misuse, alteration, unauthorized access and theft of personal data.
LINKS TO OTHERS WEB PAGES
Our website, https://blenom.com, may contain links to other websites. When you access an external website, its own privacy policy applies, which we recommend you consult.