To buy it is necessary to accept, without reservations, these general conditions of hiring and sale. The fact of ignoring or ignoring the general conditions does not exempt any client from compliance.
The previous registration as a web user for the hiring of the goods and services offered by “Blenom” is not necessary. However, "Blenom" offers customers the possibility of registering completely for free.
The personal data that it facilitates during the purchase process will be treated by “Blenom” in order to respond to their request and manage and organize the contracted services and to be able to offer a personalized service based on their personal interests.
In relation to the processing of personal data that is carried out in the hiring and management of the orders made and that implies the knowledge by the client, you can find the information in the “Privacy Policy” section, of this same website.
"Blenom" reserves the right to make the modifications it deems appropriate, and without prior notice, of these general conditions. These modifications may be made through their website, and will be mandatory for customers while published.
User and password codes
The registration involves, by the client, full and unreserved acceptance of the conditions set forth. It also assumes that the client is responsible for the management of his access and password account with which he granted access to the “Blenom” website www.blenom.com. These conditions are applied in complement to the conditions of use of the website.
The client is responsible for maintaining the confidentiality of his user and password code of his account to access the content of the website www.blenom.com, being also solely responsible for all activities that occur with their user or account. The client undertakes to immediately notify any unauthorized use of their account or any other security violation. "Blenom" will not be responsible for any loss or damage resulting from the loss of the account or its use without authorization of the owner.
Any person who acts using the access keys of a “Blenom” client, be it a collaborator, manager, etc., will be considered as representative of the client and with enough powers to act as such and link him.
Particular conditions
"Blenom" reserves the right to cancel both operations and customer account at any time.
The client undertakes to use the information received confidentially and for strictly own purposes and to refrain from distributing or reproducing, in all or part, and, in any way, said information.
"Blenom" reserves the right to modify your price list and offers without prior notice, and orders will be accepted with a possible modification in the price if typographic errors or any other type are detected.
The products offered by “Blenom” are made by hand with ecological woods of sustainable forests. This implies that in no case the products will be exactly the same as the photographs shown, which serve as a visual reference, due to the use of natural materials that can vary the tone, color, wood veins, etc. No claim derived from said causes will be met.
In the price, except express mention, transportation, manipulation, taxes and other rates or supplementary expenses are not included. These expenses will be in charge of the client.
However, the foregoing, in the invoice that “Blenom” issues, the rate will be taken in force at the time of the supply, regardless of the price indicated above.
"Blenom" may make specific offers and/or promotions. Such commercial campaigns will be governed by their own conditions according to the conditions established in the same campaign. Failing that, the provisions contained herein will apply.
Transport and delivery conditions
Delivery, deadlines and transportation
The hiring of any service or product implies the consent for your personal data to be provided to the transport company with which "Blenom" tries.
The delivery is not made by previous appointment (however, the transport reserves the right to call you to arrange an appointment for delivery.) So we recommend that you choose the delivery point based on your availability.
The delivery is made at street level.
Only for products from 50kg. You can hire an additional special delivery service in the room you choose. This service has an additional cost and has to be confirmed on the same day of the purchase to do good management.
The risk of loss and/or damage or delay in the transfer of the hired merchandise transmits responsibility to the transport company.
All expenses derived from international product shipping, such as customs expenses, will be assumed entirely by the customer.
It is an indispensable condition that the time of receiving the merchandise indicates, in the Albarán itself that the carrier is signed, any incidence that may have relative to the state of the merchandise, that of the packaging, number of packages or any other information that may be indicative of anomalies in the shipment. It is essential that you communicate by fax or email to “Blenom” said incidence within a maximum period of 24 hours from the reception of the material, in order to act in case of being necessary.
The deadlines for delivery are between 15 and 20 working days and are merely informative, not being binding for “Blenom”; Unless expressly agreed in writing with "Blenom". All products are manufactured on request and handmade. The client will not have the right to request the cancellation of an order or any compensation, including the return of the Portes, in the event that there is a delay in the delivery of the product, due to circumstances outside the will of “Blenom”. The customer cannot refuse to pay the price of the products already delivered when, the partial supply of an order is produced.
Offers and promotions
-.The offers, as well as discount /coupons bonds will not be cumulative except express promotion.
-Alover that an offer exceeds a discount code will prevail the greatest discount.
-. The Newsletter record will behave a 10% discount applicable in purchases exceeding 100 euros and in no case may be accumulated to validity offers.
Billing
By virtue of the provisions of article 17 of the Regulation by which the billing obligations are regulated, approved by Royal Decree 1.619/2012, of November 30, “Blenom”, with NIF: B66846379, and domicile in C/Els Roures 37, 08553 of Seva, authorizes that it can send invoices and other documents through the use of electronic media.
As stated in the aforementioned Royal Decree, the documents sent electronically have the same legal validity as the printed documents, provided that they are maintained in the format in which they were generated electronically.
The client expresses its conformity to the use of the PDF format that will be used by “Blenom”, stating that it has the necessary computer means for this purpose. In the same way, the email provided at the time of making the purchase as mandatory information is established as a means for receiving invoices.
Through the acceptance of the conditions, the parties exclude the sending of these in paper format, unless express request of the client that must lead to “Blenom” through any contact path.
Product changes
Product changes/withdrawal
Personalized products are not subject to return policies provided they have not received blows or measurement errors in their manufacturing. The same conditions of sale are applied to personalized products as to the rest of products except the right of withdrawal since it is a product manufactured to the customer's taste and therefore irreplaceable.
The right to withdrawal is total having 14 calendar days from the day you receive the merchandise or in case the shipment is multiple, from the moment you receive the last one, this right will not apply to customized or adapted products to measure.
Returns of products already used and/or that present damage or manipulations will not be accepted.
Blenom will return the totality of the amount paid and will not be the owner of the product until it reaches our facilities, the process to withdraws will be the following:
1) The application for return will be communicated via email and send the products to the address that we provide unless we offer you to collect the merchandise.
2) Blenom will reimburse the amount provided that the addresses are the same as to which the merchandise was sent, otherwise supplementary costs will be added for said variations.
3) Once we receive the products in our facilities we will proceed to the review of the product (s), in the event that the product is in perfect condition with all the facilitated accessories we will proceed to the return. If the product has damage, or deterioration because they have been manipulated or beaten and in this way its original value decreases, we cannot proceed to withdrawal and subsequent return.
4) We will use the same payment methods in which the purchase was made, it should be remembered that the return must be complete including product, accessories, screws ... and in case of being part of a promotion that includes gift, it must also be included in the return.
5) Blenom will have 14 calendar days to proceed with the payment of the amount in case the previous points cited.
Warranty
According to article 120, of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, the deadline for the lack of conformity is two years.
The guarantee is applied as long as the product delivered to the customer is used under normal conditions, such as those that can be described in catalogs, instructions or manuals available to the user.
In the case of a defective product, the seller must proceed, as appropriate, to repair, replacement, price reduction, efforts that will be free for the consumer. The seller responds to the faults of conformity that are manifested within two years
From delivery. The consumer and user must inform the seller of the lack of conformity within two months since he was aware of it.
If before the 14 calendar days of the term of withdrawal, from the delivery of the product, the customer detects any defect, it can be directed to “Blenom” by email to info@blenom.com, for the processing of the simple change of the product.
If after the 14 calendar days of withdrawal since the delivery of the product, the customer detects any defect, it can be directed to “Blenom” by email to info@blenom.com to proceed according to these general conditions.
Right of withdrawal
To exercise the right of withdrawal, you must notify us “Qhands Design, S.L.”, Calle Els Roures 37 08553 Seva- email: info@blenom.com and Contact Telephone: 623 10 43 59 - Your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by postal mail, fax or email). To fulfill the period of withdrawal, it is enough that the communication relative to the exercise for its part of this right is sent before the corresponding term come.
Detailed explanation of the process at the previous point.
Consequences of withdrawal
In case of withdrawal on your part, we will return all the payments received from you, including delivery expenses (with the exception of the additional expenses resulting from the election on your part of a different delivery modality to the less expensive modality of ordinary delivery that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to give us the decision to give us the decision.
We will proceed to make said refund using the same means of payment used by you for the initial transaction, unless you expressly arranged otherwise; In any case, it will not incur any expense as a result of reimbursement. We can retain the reimbursement until you have received the goods, or until you have presented a test of their return, according to what condition is fulfilled first. You must return or deliver the goods directly or to “Qhands Design, S.L.”, Calle Els Roures 37 08553 Seva without any undue delay and, in any case, no later than 14 calendar days from the date on which we communicate its decision to withdraw the contract.
The deadline will be considered fulfilled if it makes the return of the goods before this period has concluded. You must assume the direct cost of return of the goods. You will only be responsible for the decrease in value of the goods resulting from a manipulation other than that necessary to establish the nature, characteristics and operation of the goods.
Legal exceptions to the right of withdrawal
The right of withdrawal will not be applicable to contracts that refer to:
- The supply of goods made according to the specifications of the consumer and user or clearly personalized.
Model text of the withdrawal form
Withdrawal form model (you must only complete and send this form if you want to give up the contract)
"To the attention of" Qhands Design, S.L. ", Calle Els Roures 37 08553 Seva - Email: info@blenom.com and Contact Telephone: 623 10 43 59
For this I communicate/communicate (*) that I give up from me/we give up our (*) sales contract of the following good/provision of the following service (*)
REQUESTED THE (*)
Consumer name and user or users
Domicile of the consumer and user or consumers and users
Consumer and user signature or users (only if this form is presented on paper) "
Date
(*) Táche what does not proceed.
Prices
The prices shown include the legally applicable added value tax (VAT) and are indicated in euros. Unless expressly indicated otherwise, the indicated prices do not include shipping costs.
Security
"Blenom" in accordance with the provisions of the "Law on the Services of the Information Society and Electronic Commerce" (LSSICE), has the duty to retain all traffic data related to electronic communications, for a maximum period of twelve months, essential to identify the origin at the time when the service provision began. In no case, the data retention obligation will affect the secret of communications.
"Blenom" receives the IP addresses of all users because they are sent by browsers every time they request access to our pages. These IP addresses are kept for security in our log files, being available to the competent authorities as established by law to, where appropriate, identify the author or authors of certain illegal facts. The information saved in these LOGS is the IP address and the date and time of each request made to our server with the purpose of, in addition to the one described above, analyze trends, administer the system and collect information for statistical purposes.
"Blenom" has hired a safe internet trade service that checks the validity of the card. The exchange of this data between the client and the online store is encrypted through a catwalk with its financial entity under the SSL (Secure Sockets Layer) protocol. The information related to your credit card does not reside or transmitted to our servers, being a process carried out completely on the website of your financial entity, thus remaining safe from possible intruders.
Responsibilities
"Blenom" is not obliged to compensate the client or third parties for the consequences of the use of the service, whether direct or indirect damage, accidents suffered by people, damage to the goods, losses of benefit or loss of unemployed, unless it concurs intent or serious guilt.
Actions for damages against "Blenom" can only be exercised by the client, which cannot be transferred to third parties.
If the client proves the existence of a defective breach or compliance of the service attributable to “Blenom”, it is expressly agreed that its responsibility will be limited to the return of the amount paid by the client motivated by the breach, establishing the parties the optional possibility that “Blenom” can provide said service on a different date. In case of impossibility, the sales contract will be understood to terminate.
Legislation and jurisdiction
The law applicable to these general sales conditions, as well as any controversy regarding this contract, will be Spanish law. Any controversy that derives from this contract will be submitted exclusively to Spanish courts and courts.
In the event that the buying party has its domicile outside of Spain, or that it is a sale made by a company, both parties are submitted, expressly renunciation with any other jurisdiction, the courts and courts of the city of Barcelona.
These conditions include the content of the Services Law of the Information and Electronic Commerce Society, Law on Retail Trade and the Consolidated Text of the General Law for the Defense of Consumers and Users, among other related provisions.
Online litigation resolution
The European Commission facilitates a online litigation resolution platform, in accordance with Art. 14.1 of Regulation (EU) 524/2013, which is available in the following link: https://ec.europa.eu/consumers/odr/.
"Blenom"
All rights reserved
Privacy Policy
This Privacy Policy has been prepared in accordance with the provisions of the General Data Protection Regulation, EU 2016/679 (hereinafter, GDPR) and in Organic Law 3/2018 on the Protection of Personal Data and guarantee of digital rights (hereinafter, LOPDGDD).
In this privacy policy we will explain 1) What personal data we process and store when you navigate through our website, buy some of our products or you are registered in any of our services, and 2) which is the reason why we collect these data.
Responsible:
By virtue of the provisions of article 4.7 of the RGPD, the person responsible for the processing of personal data on this website is "Qhands Design, S.L." (From now on, the company).
Next, the identification and contact data of the person responsible for the processing of personal data on this website are detailed:
To the attention of “Qhands Design, S.L.”, Calle Els Roures 37 08553 Seva - Email: info@blenom.com and Contact Telephone: 623 10 43 59
If you have any questions about the processing of your personal data or want to exercise your rights, you can contact the person in charge via postal mail or via email in the aforementioned addresses.
Personal data processing on this website
SSL encryption
For security reasons and to avoid the escape or theft of personal or confidential data, our website uses SSL encryption technology. This technology allows you to encrypt data traffic between your browser and our website, thus preventing third parties to see or intercept the personal or confidential data that you send us when you navigate or buy through our website.
Those web pages whose URL begins with "https: //", as is the case on our website, offer a safe connection to be protected by a SSL or TLS certificate.
Server Log Files
When you access our website we collect and automatically process a series of data that your browser provides us and that they are called "Server Log Files." These data include:
• Version and type of browser with which you have accessed our website.
• The operating system used by your device.
• Referred links.
• Duration of the visit.
• IP address.
• Time and date of access to the web.
The previously detailed data are technically necessary for you to navigate through our website in an optimal way, avoiding errors or failures in the reproduction of content or functionality of our website. These data will not be combined with other data sources.
In accordance with the provisions of Art. 6.1.f) of the RGPD, the operator of the website has a legitimate interest to support these data, specifically, so that the reproduction of its website is free of technical errors and to optimize the navigability of the users through the website.
We will store these data for 15 days. Once this period has elapsed, they will be eliminated automatically.
Cookies:
This website uses cookies. Cookies are small text files that are stored in your browser for the following purposes:
• Enable the reproduction of web content and functionalities.
• Improve user navigation experience.
• Analyze the use of our website to improve our services and products.
• Customize content and advertising.
• Improve the security of our website
If you want to consult more information about the use of cookies on our website, consult our cookies policy
Contact forms, calls and emails:
If you decide to fill in any of the contact forms available on our website or, if you contact us by phone call or email, it may be that you provide us with a series of personal data that we will collect and store to be able to respond to your consultation, claim or request. These personal data would be the following:
• Name and surname.
• Contact phone.
• Email.
• Postal address.
• Any other personal fact that you decide to facilitate through the contact form.
We will store these data until you request their destruction, revoke your consent for the processing of said data or expire the reason why they were collected.
The processing of these personal data is based exclusively on your consent (art. 6.1.A of the GDPR). You have the right to revoke your consent at any time, for this you just let us know via email to the address info@blenom.com, or via postal mail to the address “Qhands Design, S.L.”, Calle Els Roures 37 08553 Seva (in any case, it will be necessary to accredit your identity providing a photocopy of your ID, den or passport).
We will keep the personal data that you have voluntarily facilitate us through the use of your account (contact data, historical orders and information related to the means of payment used) until you request their destruction, revoke your consent, decide to close your account definitively or expire the reason why said data were collected.
The basis of legitimation for the processing and storage of said personal data is, on the one hand, the one established in Art. 6. B) RCGPD, for those cases in which the treatment is necessary for the execution of a contract and, on the other hand, for the rest of the assumptions, the one established in Art. 6. A) of the GDPR, this being the consent of the interested party. You have the right to revoke your consent at any time, for this you just let us know via email to the address info@blenom.com, or via postal mail to the address “Qhands Design, S.L.”, Calle Els Roures 37 08553 Seva (in any case, it will be necessary to accredit your identity providing a photocopy of your ID, den or passport).
If you want to close your account definitively, you can do it through the configuration panel of your account or request it to the following email address: info@blenom.com.com
Newsletter:
To be able to register in our Newsletter and thus always be informed of our novelties and promotions it will be necessary to facilitate an email address.
We will store your email address until you ask us for your destruction, revoke your consent or give up on our newsletter.
All our promotional emails have a link in the foot of the email that allows you to unsubscribe from our newsletter.
Google services/tools
Our website uses the following services offered by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (hereinafter Google):
• Google Analytics with remarketing: service/tool that allows us to analyze your activity within our website (the duration of your view and where you have sailed). To do this, Google uses cookies that collect and store the following information:
◦ Your IP address.
◦ The operating system, browser and type of device that you have used to enter our website.
◦ The language with which you navigate.
◦ The date and time of your visit to our website.
◦ Your activity on our website.
These cookies usually expire at 30 days and are not intended to identify you personally, but allow Google to evaluate the use of visitors to the website, compiling reports on the activity of the website for operators and to provide other services related to the activity of the website and use of the Internet to the page supplier.
Google's remarketing function allows us to create remarketing audiences and share them with our Google Adwords account. A remarketing audience is a list with cookies or advertising IDs that represents a group of users with whom he wants to connect due to his probability of completing a conversion.
With Google Adwords remarketing, Google establishes a cookie in the terminal browser, which automatically enables interest -based advertising through a pseudonym cookie ID and based on the pages visited by the visitor of the page. If the user has consented to share their web history with Google, then Google can use the history of the visit to our website together with the Google Analytics data and the Google Adwords data to create an target audience for the remarketing of cross devices.
• Google Adwords with conversion tracking: service/tool that allows us to create and publish ads on Google and other web pages, as well as measure the sales ratio per click that our ads receive. When we create an ad through this tool we can segment the public according to:
◦ Determined geographical area
◦ Demographic data (age, sex, etc.)
◦ Interests (activities, hobbies, etc.)
◦ Online purchase preferences
When you click on one of our ads, Google temporarily stores a cookie on your computer. These cookies usually expire at 30 days and are not destined to identify yourself personally, but allow Google to evaluate whether you finally end up buying any of our products or services after having previously closed in any of our ads.
Google reserves the right to store and treat users' personal data in any country in which Google or any of its sub -process sub -treatment maintains facilities. Therefore, we must warn that an international transfer of personal data can occur.
The data that Google facilitates through these tools or services are merely statistical and do not allow us to draw any conclusion about the identity of the users, so that the information we obtain as operators of this website is totally anonymous.
The use of Google services or tools described above is carried out exclusively on the basis of article 6.1.a) of the RGPD. This is the express consent of our visitors.
If you want more information about the purpose and scope of the collection and processing of data by Google, you can consult:
• “How to use Google the information of websites or applications that use our services”, in the following link: https://policies.google.com/technologies/partner-sites?hl=en
• Google Privacy Policy, available at: https://policies.google.com/privacy?hl=en
Google has developed a disqualification complement to Google JavaScript that prevents the collection and use of your data. If you want to prevent Google from using your data you should download and install the complement available in the following link: https://tools.google.com/dlpage/gaoptout
You can also prevent Google from collecting your data by configuring your browser, from the settings option, so that it does not store third -party cookies or to block conversion monitoring cookies.
If you have a Google account, from the control panel of your account you can consult and modify certain categories of data associated with your Google account (advertisement customization, choice of activities that you want to be stored in a cookie or similar technology when you use some Google service if you have logged down in your account, control who you share information from your account, etc.)
Facebook Pixel
Our website uses the so -called action pixels of Facebook visitors to measure the conversion ratio of those visitors who access our website through an announcement published on the social network Facebook. In this way, we can evaluate the effectiveness of the advertisements that we publish on Facebook in order to identify market preferences and/or optimize our advertising campaigns in said social network.
The provider of this service is Facebook, however these data can be to Facebook servers located in the United States.
The provider only facilitates statistics on the number of “clicks” received by our ads (differentiating by country, age and sex) and the conversion ratio for sale of these. The data provided by Facebook does not allow us to draw any conclusion about the identity of the users, so that the information we obtain through this service is totally anonymous.
However, the service provider, as detailed in the Privacy Policy of the Social Network Facebook (https://es.facebook.com/privacy/explanation), will store and process the user information that has made “click” in one of our ads and if said user is registered in a Facebook service, Facebook can associate the visit with your account. Even if the user is not registered on Facebook or, there is no session, it is possible that Facebook can obtain and store their IP address, the operating system used, the browser and type of device used, the language used, the date and time of the visit and activity of the user on the site during a session. The company, as an operator of this website, does not hold any type of control over the use that Facebook gives to these personal data.
The use of Pixel Facebook is done exclusively on the basis of article 6.1.a) of the RGPD. This is the express consent of our visitors.
For more information about how to protect your privacy, you can check the following link:
https://es-es.facebook.com/privacy/explanation
*To modify your privacy preferences you must be connected to Facebook.
Data assignment to third parties:
In some cases, only when necessary, user data will be provided to third parties. However, the data will never be sold to third parties. External service providers (for example, payment providers or delivery companies) with which the data can be used to provide the corresponding services, however, will not use such information for their own purposes or for transfer to third parties.
The company, seeks to guarantee the safety of personal data when sent outside the company and ensures that the third service providers respect confidentiality and have the appropriate measures to protect personal data. These third parties have the obligation to ensure that the information is in accordance with the data privacy regulations.
In some cases, the law may demand that personal data be revealed to public bodies or other parties, only the strictly necessary for the fulfillment of such legal obligations will be revealed.
The personal data obtained can also be shared with other companies in the group.
Interested rights:
What rights assist you and how can you exercise them?
You can direct your communications and exercise your rights through a request in the following email: info@blenom.com
By virtue of what the RGPD establishes you can request:
• Access Right: You can ask for information from those personal data we have about you.
• Right of rectification: You can communicate any change in your personal data.
• Right of suppression and oblivion: You can request the previous elimination of personal data.
• Right of limitation to treatment: It implies the restriction of personal data processing.
• Right of opposition: you can withdraw the consent of the processing of the data, opposing them to be treated.
• Right to portability: In some cases, you can request a copy of personal data in a structured, common use and mechanical reading format for transmission to another person responsible.
• Right not to be subject to individualized decisions: you can request that decisions that are based solely on automated treatment are made, including the elaboration of profiles, which produces legal effects or significantly affects the interested party
In some cases, it may be that for the fulfillment of legal obligations we cannot eliminate all your personal data.
Also, if you have any complaint about the processing of the data you can file a claim to the data protection authority. For more information you can check the following link: https://www.aepd.es/es/la-agencia/en-que-podamos-ayudarte
User responsibility
Who is responsible for the accuracy and veracity of the data provided?
The user is solely responsible for the veracity and correction of the data included, exempting the company of any responsibility in this regard. Users guarantee and respond, in any case, of the accuracy, validity and authenticity of the personal data provided, and undertake to keep them duly updated. The user agrees to provide complete and correct information in the registration or subscription form. The company reserves the right to finish the contracted services that had been held with users, in case the data that has provided is false, incomplete, inaccurate or not updated.
The company does not respond to the veracity of the information that are not of their own elaboration and of which another source is indicated, so it does not assume any responsibility in terms of hypothetical damages that may originate from the use of such information.
The company reserves the right to update, modify or eliminate the information contained in its web pages and may even limit or not allow access to such information. The responsibility company is exempted to any damage or damage that the user could suffer as a consequence of errors, defects or omissions, in the information provided by the company as long as it comes from sources outside the same.
Likewise, the user certifies that he is older than 14 years and that he has the necessary legal capacity for the provision of consent in the process of their personal data.
Minors
How do we treat the personal data of minors?
In principle, our services are not directed specifically at less age. However, in the event that some of them are directed to children under fourteen, in accordance with article 8 of the RGPD and article 7 of the Lo3/2018, of December 5 (LOPDGDD), the company the valid consent, free, free, unequivocal, specific and informed of its legal tutors to treat the personal data of the minors. In this case, the DNI or other form of identification of the person who provides consent will be required.
In the case of older than fourteen years, the data processing with the user's consent may be treated, except for those cases in which the law requires the assistance of the owners of parental authority or guardianship.
Security measures
What security measures do we apply to protect your personal data?
The company has adopted the levels of protection of legally required personal data, and seeks to install those other means and additional technical measures at their disposal to avoid loss, misuse, alteration, unauthorized access and theft of personal data provided to the company.
The company is not responsible for hypothetical damage or losses that could be derived from interference, omissions, interruptions, computer viruses, telephone breakdowns or disconnections in the operational operation of this electronic system, motivated by causes outside the company; of delays or blockages in the use of this electronic system caused by deficiencies or overloads of telephone lines or overloads in the Data Process Center, in the Internet system or in other electronic systems, as well as damages that can be caused by third parties by illegitimate interference outside the control of the company. This, however, the user must be aware that Internet security measures are not impregnable
Links to other web pages
On the website https://blenom.com/ there may be links to other web pages. When clicking in one of these links and accessing an external website, the visit will be subject to the privacy policy of said website, leaving the company disconnected from any type of responsibility about its privacy policy.
Conditions of use and sale
To buy it is necessary to accept, without reservations, these general conditions of hiring and sale. The fact of ignoring or ignoring the general conditions does not exempt any client from compliance.
The previous registration as a web user for the hiring of the goods and services offered by “Blenom” is not necessary. However, "Blenom" offers customers the possibility of registering completely for free.
The personal data that it facilitates during the purchase process will be treated by “Blenom” in order to respond to their request and manage and organize the contracted services and to be able to offer a personalized service based on their personal interests.
In relation to the processing of personal data that is carried out in the hiring and management of the orders made and that implies the knowledge by the client, you can find the information in the “Privacy Policy” section, of this same website.
"Blenom" reserves the right to make the modifications it deems appropriate, and without prior notice, of these general conditions. These modifications may be made through their website, and will be mandatory for customers while published.
User and password codes
The registration involves, by the client, full and unreserved acceptance of the conditions set forth. It also assumes that the client is responsible for the management of his access and password account with which he granted access to the “Blenom” website www.blenom.com. These conditions are applied in complement to the conditions of use of the website.
The client is responsible for maintaining the confidentiality of his user and password code of his account to access the content of the website www.blenom.com, being also solely responsible for all activities that occur with their user or account. The client undertakes to immediately notify any unauthorized use of their account or any other security violation. "Blenom" will not be responsible for any loss or damage resulting from the loss of the account or its use without authorization of the owner.
Any person who acts using the access keys of a “Blenom” client, be it a collaborator, manager, etc., will be considered as representative of the client and with enough powers to act as such and link him.
Particular conditions
"Blenom" reserves the right to cancel both operations and customer account at any time.
The client undertakes to use the information received confidentially and for strictly own purposes and to refrain from distributing or reproducing, in all or part, and, in any way, said information.
"Blenom" reserves the right to modify your price list and offers without prior notice, and orders will be accepted with a possible modification in the price if typographic errors or any other type are detected.
The products offered by “Blenom” are made by hand with ecological woods of sustainable forests. This implies that in no case the products will be exactly the same as the photographs shown, which serve as a visual reference, due to the use of natural materials that can vary the tone, color, wood veins, etc. No claim derived from said causes will be met.
In the price, except express mention, transportation, manipulation, taxes and other rates or supplementary expenses are not included. These expenses will be in charge of the client.
However, the foregoing, in the invoice that “Blenom” issues, the rate will be taken in force at the time of the supply, regardless of the price indicated above.
"Blenom" may make specific offers and/or promotions. Such commercial campaigns will be governed by their own conditions according to the conditions established in the same campaign. Failing that, the provisions contained herein will apply.
Transport and delivery conditions
Delivery, deadlines and transportation
The hiring of any service or product implies the consent for your personal data to be provided to the transport company with which "Blenom" tries.
The delivery is not made by previous appointment (however, the transport reserves the right to call you to arrange an appointment for delivery.) So we recommend that you choose the delivery point based on your availability.
The delivery is made at street level.
Only for products from 50kg. You can hire an additional special delivery service in the room you choose. This service has an additional cost and has to be confirmed on the same day of the purchase to do good management.
The risk of loss and/or damage or delay in the transfer of the hired merchandise transmits responsibility to the transport company.
All expenses derived from international product shipping, such as customs expenses, will be assumed entirely by the customer.
It is an indispensable condition that the time of receiving the merchandise indicates, in the Albarán itself that the carrier is signed, any incidence that may have relative to the state of the merchandise, that of the packaging, number of packages or any other information that may be indicative of anomalies in the shipment. It is essential that you communicate by fax or email to “Blenom” said incidence within a maximum period of 24 hours from the reception of the material, in order to act in case of being necessary.
The deadlines for delivery are between 15 and 20 working days and are merely informative, not being binding for “Blenom”; Unless expressly agreed in writing with "Blenom". All products are manufactured on request and handmade. The client will not have the right to request the cancellation of an order or any compensation, including the return of the Portes, in the event that there is a delay in the delivery of the product, due to circumstances outside the will of “Blenom”. The customer cannot refuse to pay the price of the products already delivered when, the partial supply of an order is produced.
Offers and promotions
-.The offers, as well as discount /coupons bonds will not be cumulative except express promotion.
-Alover that an offer exceeds a discount code will prevail the greatest discount.
-. The Newsletter record will behave a discount of € 10 applicable in purchases exceeding 100 euros and in no case may be accumulated to validity offers.
Billing
By virtue of the provisions of article 17 of the Regulation by which the billing obligations are regulated, approved by Royal Decree 1.619/2012, of November 30, “Blenom”, with NIF: B66846379, and domicile in C/Els Roures 37, 08553 of Seva, authorizes that it can send invoices and other documents through the use of electronic media.
As stated in the aforementioned Royal Decree, the documents sent electronically have the same legal validity as the printed documents, provided that they are maintained in the format in which they were generated electronically.
The client expresses its conformity to the use of the PDF format that will be used by “Blenom”, stating that it has the necessary computer means for this purpose. In the same way, the email provided at the time of making the purchase as mandatory information is established as a means for receiving invoices.
Through the acceptance of the conditions, the parties exclude the sending of these in paper format, unless express request of the client that must lead to “Blenom” through any contact path.
Product changes
Product changes/withdrawal
Personalized products are not subject to return policies provided they have not received blows or measurement errors in their manufacturing. The same conditions of sale are applied to personalized products as to the rest of products except the right of withdrawal since it is a product manufactured to the customer's taste and therefore irreplaceable.
The right to withdrawal is total having 14 calendar days from the day you receive the merchandise or in case the shipment is multiple, from the moment you receive the last one, this right will not apply to customized or adapted products to measure.
Returns of products already used and/or that present damage or manipulations will not be accepted.
Blenom will return the totality of the amount paid and will not be the owner of the product until it reaches our facilities, the process to withdraws will be the following:
1) The application for return will be communicated via email and send the products to the address that we provide unless we offer you to collect the merchandise.
2) Blenom will reimburse the amount provided that the addresses are the same as to which the merchandise was sent, otherwise supplementary costs will be added for said variations.
3) Once we receive the products in our facilities we will proceed to the review of the product (s), in the event that the product is in perfect condition with all the facilitated accessories we will proceed to the return. If the product has damage, or deterioration because they have been manipulated or beaten and in this way its original value decreases, we cannot proceed to withdrawal and subsequent return.
4) We will use the same payment methods in which the purchase was made, it should be remembered that the return must be complete including product, accessories, screws ... and in case of being part of a promotion that includes gift, it must also be included in the return.
5) Blenom will have 14 calendar days to proceed with the payment of the amount in case the previous points cited.
Warranty
According to article 120, of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, the deadline for the lack of conformity is two years.
The guarantee is applied as long as the product delivered to the customer is used under normal conditions, such as those that can be described in catalogs, instructions or manuals available to the user.
In the case of a defective product, the seller must proceed, as appropriate, to repair, replacement, price reduction, efforts that will be free for the consumer. The seller responds to the faults of conformity that are manifested within two years from the delivery. The consumer and user must inform the seller of the lack of conformity within two months since he was aware of it.
If before the 14 calendar days of the term of withdrawal, from the delivery of the product, the customer detects any defect, it can be directed to “Blenom” by email to info@blenom.com, for the processing of the simple change of the product.
If after the 14 calendar days of withdrawal since the delivery of the product, the customer detects any defect, it can be directed to “Blenom” by email to info@blenom.com to proceed according to these general conditions.
Right of withdrawal
To exercise the right of withdrawal, you must notify us “Qhands Design, S.L.”, Calle Els Roures 37 08553 Seva- email: info@blenom.com and Contact Telephone: 623 10 43 59 - Your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by postal mail, fax or email). To fulfill the period of withdrawal, it is enough that the communication relative to the exercise for its part of this right is sent before the corresponding term come.
Detailed explanation of the process at the previous point.
Consequences of withdrawal
In case of withdrawal on your part, we will return all the payments received from you, including delivery expenses (with the exception of the additional expenses resulting from the election on your part of a different delivery modality to the less expensive modality of ordinary delivery that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to give us the decision to give us the decision.
We will proceed to make said refund using the same means of payment used by you for the initial transaction, unless you expressly arranged otherwise; In any case, it will not incur any expense as a result of reimbursement. We can retain the reimbursement until you have received the goods, or until you have presented a test of their return, according to what condition is fulfilled first. You must return or deliver the goods directly or to “Qhands Design, S.L.”, Calle Els Roures 37 08553 Seva without any undue delay and, in any case, no later than 14 calendar days from the date on which we communicate its decision to withdraw the contract.
The deadline will be considered fulfilled if it makes the return of the goods before this period has concluded. You must assume the direct cost of return of the goods. You will only be responsible for the decrease in value of the goods resulting from a manipulation other than that necessary to establish the nature, characteristics and operation of the goods.
Legal exceptions to the right of withdrawal
The right of withdrawal will not be applicable to contracts that refer to:
- The supply of goods made according to the specifications of the consumer and user or clearly personalized.
Model text of the withdrawal form
Withdrawal form model (you must only complete and send this form if you want to give up the contract)
"To the attention of" Qhands Design, S.L. ", Calle Els Roures 37 08553 Seva - Email: info@blenom.com and Contact Telephone: 623 10 43 59
For this I communicate/communicate (*) that I give up from me/we give up our (*) sales contract of the following good/provision of the following service (*)
REQUESTED THE (*)
Consumer name and user or users
Domicile of the consumer and user or consumers and users
Consumer and user signature or users (only if this form is presented on paper) "
Date
(*) Táche what does not proceed.
Prices
The prices shown include the legally applicable added value tax (VAT) and are indicated in euros. Unless expressly indicated otherwise, the indicated prices do not include shipping costs.
Security
"Blenom" in accordance with the provisions of the "Law on the Services of the Information Society and Electronic Commerce" (LSSICE), has the duty to retain all traffic data related to electronic communications, for a maximum period of twelve months, essential to identify the origin at the time when the service provision began. In no case, the data retention obligation will affect the secret of communications.
"Blenom" receives the IP addresses of all users because they are sent by browsers every time they request access to our pages. These IP addresses are kept for security in our log files, being available to the competent authorities as established by law to, where appropriate, identify the author or authors of certain illegal facts. The information saved in these LOGS is the IP address and the date and time of each request made to our server with the purpose of, in addition to the one described above, analyze trends, administer the system and collect information for statistical purposes.
"Blenom" has hired a safe internet trade service that checks the validity of the card. The exchange of this data between the client and the online store is encrypted through a catwalk with its financial entity under the SSL (Secure Sockets Layer) protocol. The information related to your credit card does not reside or transmitted to our servers, being a process carried out completely on the website of your financial entity, thus remaining safe from possible intruders.
Responsibilities
"Blenom" is not obliged to compensate the client or third parties for the consequences of the use of the service, whether direct or indirect damage, accidents suffered by people, damage to the goods, losses of benefit or loss of unemployed, unless it concurs intent or serious guilt.
Actions for damages against "Blenom" can only be exercised by the client, which cannot be transferred to third parties.
If the client proves the existence of a defective breach or compliance of the service attributable to “Blenom”, it is expressly agreed that its responsibility will be limited to the return of the amount paid by the client motivated by the breach, establishing the parties the optional possibility that “Blenom” can provide said service on a different date. In case of impossibility, the sales contract will be understood to terminate.
Legislation and jurisdiction
The law applicable to these general sales conditions, as well as any controversy regarding this contract, will be Spanish law. Any controversy that derives from this contract will be submitted exclusively to Spanish courts and courts.
In the event that the buying party has its domicile outside of Spain, or that it is a sale made by a company, both parties are submitted, expressly renunciation with any other jurisdiction, the courts and courts of the city of Barcelona.
These conditions include the content of the Services Law of the Information and Electronic Commerce Society, Law on Retail Trade and the Consolidated Text of the General Law for the Defense of Consumers and Users, among other related provisions.
Online litigation resolution
The European Commission facilitates a online litigation resolution platform, in accordance with Art. 14.1 of Regulation (EU) 524/2013, which is available in the following link: https://ec.europa.eu/consumers/odr/.
"Blenom"
All rights reserved
Payment methods
The payment must be made at the time of ordering and through one of the following methods:
Credit card: When the card data on the web are included, they are automatically encrypted and the safe payment gateway directly links with the bank to take the collection safely.
PayPal: If this payment means are used, the form and conditions that Pay Pal establish for the use of its services will be addressed. We recommend consulting its conditions of use and its privacy policy.
Payment with Sequra
We have new payment methods so you can buy what you want as you want. Pay your purchases after receiving them or if you prefer little by little. Enjoy your purchase making your payment with Sequra. So easy, fast and safe is buying with Sequra:
1. Select Sequra as a payment method at the end of your order.
2. Complete your data and instantly we will confirm your purchase.
3. To enjoy your purchase without worrying about payment!
If you have doubts, be here.
- Pay later (up to 7 days after shipment)
Receive your order and check it quietly before paying. When your order leaves the store we will notify you and you will have 7 days to check and pay, without additional expenses.
So easy, fast and safe is buying with pay after sequra:
1. Select pay then as a payment method at the end of your purchase.
2. Enter your data (DNI and mobile). Without entering payment data and without added cost.
3. To enjoy your purchase! Check your order and pay it up to 7 days after shipping.
Sequra will notify you by email of the date and payment mode.
If you have doubts, be here.
- Divide your payment completely free
Divide the payment of your order into 3 equal payments, without any added cost. A payment per month. Without more. Instantly and without paperwork.
For example, if you choose to pay an order of € 100 in 3 months, you would pay € 33.33 at the time of purchase and another € 33.33 the following two months. The monthly charge is automatic on your card.
Always the same day of the month you made the purchase. If that day is not the best for you, you can change it without any extra cost.
This easy and fast is dividing your payment with sequra:
Select divide by 3 sequra as a payment method at the end of your purchase. Enter your data (DNI and mobile) and pay the first payment (1/3 of the order).
Enjoy your purchase! The rest of the payments will be automatically made every month. If you have doubts, be here.
- Divide your payment from € 2.95
Divide the payment of your order into 3 equal payments, without interest, only with a study cost of 2.95% of the order you pay at the time of purchase (minimum cost € 2.95). The rest of payments have no associated cost. A payment per month. Without more. Instantly and without paperwork.
For example, if you choose to pay an order of € 100 in 3 months, you would pay € 33.33 at the time of purchase (+Opening cost € 2.95) and another € 33.33 the next two months. The monthly charge is automatic on your card. Always the same day of the month you made the purchase. If that day is not the best for you, you can change it without any extra cost.
This easy and fast is dividing your payment with sequra:
1. Select divide by 3 sequra as a payment method at the end of your purchase.
2. Enter your data (DNI and mobile) and pay the first payment (1/3 of the order + opening cost).
3. To enjoy your purchase! The rest of the payments will be automatically made every month. If you have doubts, be here.
-Paga fractionated in 3, 6 or 12 months
Divide the payment of your order into 3, 6 or 12 months for only a small fixed cost per month. Only with your ID, mobile and bank card. Instantly and without paper. You can complete the payment whenever you want without additional cost.
For example, if you choose to pay an order of € 180 in 3 months, you would pay € 63 per month (only € 3 per month per share).
This easy and fast is fractionation of your payment with sequra:
1. Select Fractional pay as a payment method at the end of your purchase.
2. Enter your data (DNI and mobile), choose your payment plan and pay the first monthly payment.
3. To enjoy your purchase! The rest of the payments will be automatically made every month.
If you have doubts, be here.
- Facred in 4, 6, 12 or 18 months
Divide the payment of your order into 4, 6, 12 or 18 months for only a small fixed cost per month. Only with your ID, mobile and bank card. Instantly and without paper. You can complete the payment whenever you want without additional cost. You can only fraction the payment in 18 months from orders of € 390.
For example, if you choose to pay an order of € 180 in 4 months, you would pay € 48 per month (only € 3 per month per share).
This easy and fast is fractionation of your payment with sequra:
1. Select Fractional pay as a payment method at the end of your purchase.
2. Enter your data (DNI and mobile), choose your payment plan and pay the first monthly payment.
3. To enjoy your purchase! The rest of the payments will be automatically made every month.
If you have doubts, be here.
Paying postponed or pay in XX
Do your purchase now and pay later. Only from € 2.95! Instantly and without paper.
You can also fraction the payment whenever you want.
This easy and fast is to pay later with Sequra:
1. Select payable paying with sequra at the end of your purchase as a payment method.
2. Introduce ID and mobile, and pay management expenses.
3. To enjoy your purchase! Sequra will notify you a few days before the position.
If you have doubts, be here.
Cookies policy
In compliance with the duty of information included in section 2 of article 22 of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, the present cookies policy is intended
What are cookies?
A cookie is a small file that websites send to the browser and download on your computer. Cookies allow the website to store and recover information about your visit, such as your favorite language and other options, in order to improve the services offered and contribute to having a better user navigation experience.
Types of cookies
Depending on who manages the domain from where cookies are sent and the data is treated, it will be distinguished between own cookies and third -party cookies.
Cookies can also be classified according to the time period that remain stored in the user's browser, distinguishing between session cookies or persistent cookies.
Finally, depending on the purpose for which the information compiled, cookies can be classified into the following categories:
• Technical cookies: allow the user to navigate a website and use some of the services offered by it (such as those that serve to remember the integrating elements of a purchase cart).
• Customization cookies: allow the user to access the website with certain characteristics, such as the language.
• Security cookies: They serve to prevent or hinder attacks against the website.
• Complement cookies to exchange social content: the so-called plug-in, which allow sharing content on social networks.
• Analysis cookies: allow the person in charge of monitoring the user behavior.
• Advertising cookies: allow managing the advertising spaces of the website.
• Behavioral advertising cookies: Like the previous ones, they serve to manage the advertising spaces of the website based on the information collected on the behavior of the user and their habits, adapting advertising to the user's profile.
• Geolocation cookies: used to find out the country where the user is
Authorization for the use of cookies
In accordance with the notice of cookies that appears on the website, you can expressly consent the use of cookies that require consent; However, the use of technical or necessary cookies does not require consent. Without prejudice to all this, you can modify the configuration of your browser to reject the use of cookies.
How to modify cookies configuration
You can restrict, block or delete Blenom.com cookies or any other website using your browser. In each browser the operation is different, you can find how to do it in the aid menu of your browser where the procedure for its elimination is established. For more information:
• Google Chrome:
https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=es
• Mozilla Firefox:
https://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-sitios-web-rastrear-preferencias
• Safari:
https://support.apple.com/es- es/guide/safari/sfri11471/mac
• Internet Explorer:
https://support.microsoft.com/es-es/help/278835/how-to-delete-cookie-files-in-internet-explorer
It is possible that by disabling cookies the website does not work properly or cannot access certain functions of it.
Modification of conditions
Blenom.com expressly reserves the right to modify unilaterally, totally or partially, without prior notice, the present cookies policy. The user recognizes and accepts that it is their responsibility to review this cookies policy.
What types of cookies use blanom, decoration and wooden furniture?
Web performance and analysis
Services treated by us or third parties, allow us to quantify the number of users and thus carry out the measurement and statistical analysis of the use made by users of the offered service. For this, your navigation is analyzed on our website in order to improve the offer of products or services that we offer.
Complete list of cookies of this type
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Marketing
We use this data to collect information about user navigation to provide products and ads that adapt to your interests and needs. We can share this information with third parties such as Facebook or Google, to improve your experience and show you ads of interest in other third -party web applications and pages.
Complete list of cookies of this type
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Necessary and essential
The data collected in these cookies and the like is necessary to be able to navigate the website and provide basic functions such as carrying out the purchase process, access to private and safe areas of the site, checking the proper functioning of the portal, etc. These cookies will always be activated.
Complete list of cookies of this type
How to disable cookies in the main browsers?
Normally it is possible to stop accepting browser cookies, or stop accepting cookies of a particular service. All modern browsers allow changing the configuration of cookies. These adjustments are normally found in the 'options' or 'preferences' of the menu of your browser.
• Internet Explorer: Tools -> Internet options -> Privacy -> Configuration.
• Firefox: Tools -> Options -> Privacy -> History -> Personalized configuration.
• Chrome: Configuration -> Show advanced options -> Privacy -> Content configuration.
• Safari: Preferences -> Security.
What happens if cookies are disabled?
Some service functionalities will be disabled, such as the options to remain identified, maintain purchases in the "purchase cart" in an e-commerce service and receive information aimed at its location.