Privacy policy
This Privacy Policy has been prepared in accordance with the provisions of the General Data Protection Regulation, EU 2016/679 (hereinafter, GDPR) and in Organic Law 3/2018 on the Protection of Personal Data and guarantee of digital rights (hereinafter, LOPDGDD).
Responsible:
By virtue of the provisions of article 4.7 of the RGPD, the person responsible for the processing of personal data on this website is "Qhands Design, S.L.U" (hereinafter, the company).
Next, the identification and contact data of the person responsible for the processing of personal data on this website are detailed:
To the attention of “Qhands Design, S.L.U.”, Calle Els Roures, 37 - 08553 Seva - Email: info@blenom.com and Contact Telephone: 623 10 43 59
If you have any questions about the processing of your personal data or want to exercise your rights, you can contact the person in charge via postal mail or via email in the aforementioned addresses.
Personal data processing on this website
SSL encryption
For security reasons and to avoid the escape or theft of personal or confidential data, our website uses SSL encryption technology. This technology allows you to encrypt data traffic between your browser and our website, thus preventing third parties to see or intercept the personal or confidential data that you send us when you navigate or buy through our website.
Those web pages whose URL begins with "https: //", as is the case on our website, offer a safe connection to be protected by a SSL or TLS certificate.
Server Log Files
When you access our website we collect and automatically process a series of data that your browser provides us and that they are called "Server Log Files." These data include:
• Version and type of browser with which you have accessed our website.
• The operating system used by your device.
• Referred links.
• Duration of the visit.
• IP address.
• Time and date of access to the web.
The previously detailed data are technically necessary for you to navigate through our website in an optimal way, avoiding errors or failures in the reproduction of content or functionality of our website. These data will not be combined with other data sources.
In accordance with the provisions of Art. 6.1.f) of the RGPD, the operator of the website has a legitimate interest to support these data, specifically, so that the reproduction of its website is free of technical errors and to optimize the navigability of the users through the website.
We will store these data for 15 days. Once this period has elapsed, they will be eliminated automatically.
Cookies:
This website uses cookies. Cookies are small text files that are stored in your browser for the following purposes:
• Enable the reproduction of web content and functionalities.
• Improve user navigation experience.
• Analyze the use of our website to improve our services and products.
• Customize content and advertising.
• Improve the security of our website
If you want to consult more information about the use of cookies on our website, consult our Cookies policy.
Contact forms, calls and emails:
If you decide to fill in any of the contact forms available on our website or, if you contact us by phone call or email, it may be that you provide us with a series of personal data that we will collect and store to be able to respond to your consultation, claim or request. These personal data would be the following:
• Name and surname.
• Contact phone.
• Email.
• Postal address.
• Any other personal fact that you decide to facilitate through the contact form.
We will store these data until you request their destruction, revoke your consent for the processing of said data or expire the reason why they were collected.
The processing of these personal data is based exclusively on your consent (art. 6.1.A of the GDPR). You have the right to revoke your consent at any time, for this you just let us know via email to the address info@blenom.com, or via postal mail to the address “Qhands Design, S.L.U.”, Calle Els Roures, 37 - 08553 Seva (in any case, it will be necessary to accredit your identity providing photocopy of your DNI, Nie or passport).
We will keep the personal data that you have voluntarily facilitate us through the use of your account (contact data, historical orders and information related to the means of payment used) until you request their destruction, revoke your consent, decide to close your account definitively or expire the reason why said data were collected.
The basis of legitimation for the processing and storage of said personal data is, on the one hand, the one established in Art. 6. B) RGPD, for those cases in which the treatment is necessary for the execution of a contract and, on the other hand, for the rest of the assumptions, the one established in Art. 6. 1. a) of the RGPD, this being the consent of the interested party. You have the right to revoke your consent at any time, for this you just let us know via email to the address info@blenom.com, or via postal mail to the address “Qhands Design, S.L.U.”, Calle Els Roures, 37 - 08553 Seva (in any case, it will be necessary to accredit your identity providing photocopy of your DNI, Nie or passport).
If you want to close your account definitively, you can do it through the configuration panel of your account or request it to the following email address: info@blenom.com.com
Newsletter:
To be able to register in our Newsletter and thus always be informed of our novelties and promotions it will be necessary to facilitate an email address.
We will store your email address until you ask us for your destruction, revoke your consent or give up on our newsletter.
All our promotional emails have a link in the foot of the email that allows you to unsubscribe from our newsletter.
Google services/tools
Our website uses the following services offered by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (hereinafter Google):
• Google Analytics with remarketing: service/tool that allows us to analyze your activity within our website (the duration of your view and where you have sailed). To do this, Google uses cookies that collect and store the following information:
◦ Your IP address.
◦ The operating system, browser and type of device that you have used to enter our website.
◦ The language with which you navigate.
◦ The date and time of your visit to our website.
◦ Your activity on our website.
These cookies usually expire at 30 days and are not intended to identify you personally, but allow Google to evaluate the use of visitors to the website, compiling reports on the activity of the website for operators and to provide other services related to the activity of the website and use of the Internet to the page supplier.
Google's remarketing function allows us to create remarketing audiences and share them with our Google Adwords account. A remarketing audience is a list with cookies or advertising IDs that represents a group of users with whom he wants to connect due to his probability of completing a conversion.
With Google Adwords remarketing, Google establishes a cookie in the terminal browser, which automatically enables interest -based advertising through a pseudonym cookie ID and based on the pages visited by the visitor of the page. If the user has consented to share their web history with Google, then Google can use the history of the visit to our website together with the Google Analytics data and the Google Adwords data to create an target audience for the remarketing of cross devices.
• Google Adwords with conversion tracking: service/tool that allows us to create and publish ads on Google and other web pages, as well as measure the sales ratio per click that our ads receive. When we create an ad through this tool we can segment the public according to:
◦ Determined geographical area
◦ Demographic data (age, sex, etc.)
◦ Interests (activities, hobbies, etc.)
◦ Online purchase preferences
When you click on one of our ads, Google temporarily stores a cookie on your computer. These cookies usually expire at 30 days and are not destined to identify yourself personally, but allow Google to evaluate whether you finally end up buying any of our products or services after having previously closed in any of our ads.
Google reserves the right to store and treat users' personal data in any country in which Google or any of its sub -process sub -treatment maintains facilities. Therefore, we must warn that an international transfer of personal data can occur.
The data that Google facilitates through these tools or services are merely statistical and do not allow us to draw any conclusion about the identity of the users, so that the information we obtain as operators of this website is totally anonymous.
The use of Google services or tools described above is carried out exclusively on the basis of article 6.1.a) of the RGPD. This is the express consent of our visitors.
If you want more information about the purpose and scope of the collection and processing of data by Google, you can consult:
• “How to use Google the information of websites or applications that use our services”, in the following link: https://policies.google.com/technologies/partner-sites?hl=en
• Google Privacy Policy, available at: https://policies.google.com/privacy?hl=en
Google has developed a disqualification complement to Google JavaScript that prevents the collection and use of your data. If you want to prevent Google from using your data you should download and install the complement available in the following link: https://tools.google.com/dlpage/gaoptout
You can also prevent Google from collecting your data by configuring your browser, from the settings option, so that it does not store third -party cookies or to block conversion monitoring cookies.
If you have a Google account, from the control panel of your account you can consult and modify certain categories of data associated with your Google account (advertisement customization, choice of activities that you want to be stored in a cookie or similar technology when you use some Google service if you have logged down in your account, control who you share information from your account, etc.)
Facebook Pixel
Our website uses the so -called action pixels of Facebook visitors to measure the conversion ratio of those visitors who access our website through an announcement published on the social network Facebook. In this way, we can evaluate the effectiveness of the advertisements that we publish on Facebook in order to identify market preferences and/or optimize our advertising campaigns in said social network.
The provider of this service is Facebook, however these data can be to Facebook servers located in the United States.
The provider only facilitates statistics on the number of “clicks” received by our ads (differentiating by country, age and sex) and the conversion ratio for sale of these. The data provided by Facebook does not allow us to draw any conclusion about the identity of the users, so that the information we obtain through this service is totally anonymous.
However, the service provider, as detailed in the Privacy Policy of the Social Network Facebook (https://es.facebook.com/privacy/explanation), will store and process the user information that has made “click” in one of our ads and if said user is registered in a Facebook service, Facebook can associate the visit with your account. Even if the user is not registered on Facebook or, there is no session, it is possible that Facebook can obtain and store their IP address, the operating system used, the browser and type of device used, the language used, the date and time of the visit and activity of the user on the site during a session. The company, as an operator of this website, does not hold any type of control over the use that Facebook gives to these personal data.
The use of Pixel Facebook is done exclusively on the basis of article 6.1.a) of the RGPD. This is the express consent of our visitors.
For more information about how to protect your privacy, you can check the following link:
https://es-es.facebook.com/privacy/explanation
*To modify your privacy preferences you must be connected to Facebook.
Data assignment to third parties:
In some cases, only when necessary, user data will be provided to third parties. However, the data will never be sold to third parties. External service providers (for example, payment providers or delivery companies) with which the data can be used to provide the corresponding services, however, will not use such information for their own purposes or for transfer to third parties.
The company, seeks to guarantee the safety of personal data when sent outside the company and ensures that the third service providers respect confidentiality and have the appropriate measures to protect personal data. These third parties have the obligation to ensure that the information is in accordance with the data privacy regulations.
In some cases, the law may demand that personal data be revealed to public bodies or other parties, only the strictly necessary for the fulfillment of such legal obligations will be revealed.
The personal data obtained can also be shared with other companies in the group.
Interested rights:
What rights assist you and how can you exercise them?
You can direct your communications and exercise your rights through a request in the following email: info@blenom.com
By virtue of what the RGPD establishes you can request:
• Access Right: You can ask for information from those personal data we have about you.
• Right of rectification: You can communicate any change in your personal data.
• Right of suppression and oblivion: You can request the previous elimination of personal data.
• Right of limitation to treatment: It implies the restriction of personal data processing.
• Right of opposition: you can withdraw the consent of the processing of the data, opposing them to be treated.
• Right to portability: In some cases, you can request a copy of personal data in a structured, common use and mechanical reading format for transmission to another person responsible.
• Right not to be subject to individualized decisions: you can request that decisions that are based solely on automated treatment are made, including the elaboration of profiles, which produces legal effects or significantly affects the interested party
In some cases, it may be that for the fulfillment of legal obligations we cannot eliminate all your personal data.
Also, if you have any complaint about the processing of the data you can file a claim to the data protection authority. For more information you can check the following link: https://www.aepd.es/es/la-agencia/en-que-podamos-ayudarte
User responsibility
Who is responsible for the accuracy and veracity of the data provided?
The user is solely responsible for the veracity and correction of the data included, exempting the company of any responsibility in this regard. Users guarantee and respond, in any case, of the accuracy, validity and authenticity of the personal data provided, and undertake to keep them duly updated. The user agrees to provide complete and correct information in the registration or subscription form. The company reserves the right to finish the contracted services that had been held with users, in case the data that has provided is false, incomplete, inaccurate or not updated.
The company does not respond to the veracity of the information that are not of their own elaboration and of which another source is indicated, so it does not assume any responsibility in terms of hypothetical damages that may originate from the use of such information.
The company reserves the right to update, modify or eliminate the information contained in its web pages and may even limit or not allow access to such information. The responsibility company is exempted to any damage or damage that the user could suffer as a consequence of errors, defects or omissions, in the information provided by the company as long as it comes from sources outside the same.
Likewise, the user certifies that he is older than 14 years and that he has the necessary legal capacity for the provision of consent in the process of their personal data.
Minors
How do we treat the personal data of minors?
In principle our services are not specifically aimed at minors. However, in the event that some of them are directed to children under fourteen, in accordance with article 8 of the RGPD and article 7 of the Lo3/2018, of December 5 (LOPDGDD), the company the valid consent, free, free, unequivocal, specific and informed of its legal tutors to treat the personal data of the minors. In this case, the DNI or other form of identification of the person who provides consent will be required.
In the case of older than fourteen years, the data processing with the user's consent may be treated, except for those cases in which the law requires the assistance of the owners of parental authority or guardianship.
Security measures
What security measures do we apply to protect your personal data?
The company has adopted the levels of protection of legally required personal data, and seeks to install those other means and additional technical measures at their disposal to avoid loss, misuse, alteration, unauthorized access and theft of personal data provided to the company.
The company is not responsible for hypothetical damage or losses that could be derived from interference, omissions, interruptions, computer viruses, telephone breakdowns or disconnections in the operational operation of this electronic system, motivated by causes outside the company; of delays or blockages in the use of this electronic system caused by deficiencies or overloads of telephone lines or overloads in the Data Process Center, in the Internet system or in other electronic systems, as well as damages that can be caused by third parties by illegitimate interference outside the control of the company. This, however, the user must be aware that Internet security measures are not impregnable
Links to other web pages
On the website https://blenom.com/ there may be links to other web pages. When clicking in one of these links and accessing an external website, the visit will be subject to the privacy policy of said website, leaving the company disconnected from any type of responsibility about its privacy policy.